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  • Mapfre

Insight, Context, Action!

Your workbench for driving better CX across all your Workforce Engagement motions

Business Intelligence

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Speech & Text Analytics

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Real-Time Agent Assist

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Quality Monitoring

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Workforce Management

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Measure Success

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10%

Automation

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25%

Agent churn

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10%

Transfers

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10%

NPS

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Put Trusted AI to Work

SuccessKPIs patented Playbook Builder™ brings powerful GenAI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes.

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Enterprise Performance at Any Scale

Reliable

100% Uptime

Compliant

Third party certified PCI, SOC2, HIPAA, GDPR, FedRAMP, and more.

Fast

Set up in minutes for immediate value

Scalable

100, 1,000 or 10,000+ agents

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State Collection Service Gains Critical Visibility into the Business

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Maximus Saves 30% QM Costs for CDC

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Multi

Grupo Multi Delivers Personalized Experience at Scale

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Global Contact Center Partners

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