Emil Modugno

Emil Modugno is SuccessKPI’s Vice President of Sales, leading the North American and Global Sales and Channel Teams. Prior to SuccessKPI, Modugno designed, led, and grew go-to-market channel partnerships and programs to over 75 in less than two years at Zoom Video Communications. As the market demand for SuccessKPI’s Insight and Action Platform rises, Modungo will be well-positioned to help launch the next generation of AI-powered contact centers.

Rising Government Call Center Satisfaction

By Emil Modugno / March 30, 2023

In 2022, the government’s global contact center satisfaction index reached its peak since 2013, while in contrast, the private sector witnessed a decline to its lowest rating since 2019.   Working with government contact center BPO partners and specializing in contact center technology, I’ve had the opportunity to observe this trend first-hand. Several key factors…

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