Erin Stewart

One thing businesses learned during the pandemic was the value of cloud-based applications. Organizations benefited from the ability to work-from-anywhere with all the security, scalability, and functionality they needed. Those businesses also began to realize they can save as much as 40% in Total Cost of Ownership (TCO or the sum of all costs involved…

Successful contact centers thrive on data. But for too many, that data can be incredibly difficult to access and synthesize into meaningful information for a variety of reasons: unclean or incomplete data, data that is spread across multiple platforms, or even a lack of understanding of what metrics to focus on, just to name a few.

As regulations are changing in the debt collection industry, specifically Regulation F, learn how to take a more customer-centric approach in your communications.