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Why SuccessKPI

SuccessKPI is an award-winning cloud-native insight and action platform that seamlessly integrates AI and automation to transform customer experiences.
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The Platform

Contact Center Insights

Speech & Text Analytics

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Agent Empower

Workforce Management

Playbook Builder™

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All-in-One Insight and Action Platform

Instantly unlock data, discover insights, empower agents, and enable action with an all-in-one on-demand platform.
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About Us

A revolutionary insight & action platform that uses AI, analytics, and automation to remove obstacles contact centers face in providing a great customer experience.
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Unlocking Cloud Contact Center Success

Conducted by Forrester Consulting on behalf of SuccessKPI, the commissioned study “The Frustrating Journey to Cloud Contact Center Success” reveals the key to cloud success.
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Maddie Rennyson

Maddie Rennyson is an Associate Solutions Consultant at SuccessKPI. Prior to this role, she was an Associate Analytics Consultant responsible for working closely with clients to identify impactful dashboards and KPIs for business insights. A graduate of the University of Virginia and a former athlete on the Cross Country and Track and Field teams, Maddie brings both energy and a results-focused mindset to her work with clients.