Best In Class Contact Center Metrics by Role
Learn how to simplify and position best in class contact center metrics to communicate contact center performance with your agents and supervisors, and executive leadership.
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Maddie Rennyson is an Associate Solutions Consultant at SuccessKPI. Prior to this role, she was an Associate Analytics Consultant responsible for working closely with clients to identify impactful dashboards and KPIs for business insights. A graduate of the University of Virginia and a former athlete on the Cross Country and Track and Field teams, Maddie brings both energy and a results-focused mindset to her work with clients.
Learn how to simplify and position best in class contact center metrics to communicate contact center performance with your agents and supervisors, and executive leadership.
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