Maddie Rennyson

Maddie Rennyson is an Associate Solutions Consultant at SuccessKPI. Prior to this role, she was an Associate Analytics Consultant responsible for working closely with clients to identify impactful dashboards and KPIs for business insights. A graduate of the University of Virginia and a former athlete on the Cross Country and Track and Field teams, Maddie brings both energy and a results-focused mindset to her work with clients.

Take your CX reports with you during your migration to cloud

By Maddie Rennyson / December 20, 2022

The value of cloud-based applications is well-known and understood: the ability to scale, no hardware to maintain, increased agility, better disaster recovery, and a pay-as-you-go pricing model. More recently, the power of AI and machine learning have improved both the breadth and depth of these applications, while microservices and cloud-native architecture dramatically improved resilience and…

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Business woman analyzing metrics

Best In Class Contact Center Metrics by Role

By Maddie Rennyson / May 20, 2022

Learn how to simplify and position best in class contact center metrics to communicate contact center performance with your agents and supervisors, and executive leadership.

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