Nathan Anderson is a Senior Strategic Consultant at SuccessKPI focused on expanding the footprint of SuccessKPI’s next generation pure cloud pure SaaS advanced experience analytics platform. Nathan graduated with a B.A. from Gustavus Adolphus College and more recently completed the courses, “Artificial Intelligence: Implications for Business Strategy” and “Organizational Design for Digital Transformation” at MIT’s Sloan School of Management. Nathan serves on ACA’s Technology and Innovation Committee, RMAI’s Artificial Intelligence Working Group, and RMAI’s Editorial and Social Media Committee. Nathan is also a regular speaker on Artificial Intelligence, Digital Transformation, and Analytics. In his spare time loves to cycle, golf, and be silly with his two girls.
The Future of Empathetic Collections and Revenue Cycle Management
More change is afoot in the collections space, with the three main credit reporting agencies, TransUnion, Equifax, and Experian changing the way they will report medical debt. This presents a critical challenge and opportunity for those focused on revenue cycle management. Much like with the case of the changes due to Regulation F, a customer-centric…Read More
Financial Industry Call Centers Face Need to Embrace Digital Transformation
Financial institutions are a cornerstone of the economy yet they are one of the last institutions to fully embrace digital transformation in the modern age. While many offer website and mobile apps, their customer service contact centers and data operations remain woefully behind the curve. A lack of unified data and outdated tech for…Read More
Modern BPO Contact Centers: Achieving Competitive Advantage with Digital Transformation
BPO contact centers open up new opportunities when they invest in digital transformation initiatives.Read More