Nathan Anderson

Nathan Anderson is Senior Strategic Consultant at SuccessKPI focusing on expanding the footprint of SuccessKPI’s next generation pure cloud pure SaaS Contact Center Analytics Solution. Nathan graduated with a B.A. from Gustavus Adolphus College in 1995 and more recently completed the courses, “Artificial Intelligence: Implications for Business Strategy” and “Organizational Design for Digital Transformation” through MIT Sloan School of Management. Nathan is beginning his second term on ACA’s Technology and Innovation Committee and is a contributing member to RMA’s Artificial Intelligence Working Group. Nathan also is an advisory board member for CollaborationRoom.ai and is a regular speaker at multiple events with a focus on Artificial Intelligence and Digital Transformation.

Financial Industry Call Centers Face Need to Embrace Digital Transformation

By Nathan Anderson / February 15, 2022

Financial institutions are a cornerstone of the economy yet they are one of the last institutions to fully embrace digital transformation in the modern age. While many offer website and mobile apps, their customer service contact centers and data operations remain woefully behind the curve.   A lack of unified data and outdated tech for…

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Modern BPO Contact Centers: Achieving Competitive Advantage with Digital Transformation

By Nathan Anderson / February 1, 2022

BPO contact centers open up new opportunities when they invest in digital transformation initiatives.

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