The Future of Empathetic Collections and Revenue Cycle Management
More change is afoot in the collections space, with the three main credit reporting agencies, TransUnion, Equifax, and Experian changing the way they will report medical debt. This presents a critical challenge and opportunity for those focused on revenue cycle management. Much like with the case of the changes due to Regulation F, a customer-centric…
Read MoreFinancial Industry Call Centers Face Need to Embrace Digital Transformation
Financial institutions are a cornerstone of the economy yet they are one of the last institutions to fully embrace digital transformation in the modern age. While many offer website and mobile apps, their customer service contact centers and data operations remain woefully behind the curve. A lack of unified data and outdated tech for…
Read MoreModern BPO Contact Centers: Achieving Competitive Advantage with Digital Transformation
BPO contact centers open up new opportunities when they invest in digital transformation initiatives.
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