Everything You Need to Know About Contact Center Metrics: A Comprehensive Guide to KPIs
There are endless contact center metrics and KPIs that can be monitored but how much can they really tell you? Do you fully understand how to interpret them to affect positive change in your business? In this guide, we are going to look at the best contact center metrics and KPIs and show you how…
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What’s Next for CX Analytics Software?
CX analytics is a systematic process that involves discovering, collecting, and analyzing customers’ data to understand their points of view. This lets a business gain intelligent insights that allow better decision-making. According to a study by McKinsey, CX analytics can reduce average handle time by 40 percent. The rise of predictive analytics has made it easier to…
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Amazon Connect Speech to Text: Revolutionize Contact Center Software Technology
Learn how to use Speech and Text Analytics to Improve Customer Service.
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Speech and Text Analytics: Leaving Significant Customer-Service Improvements on the Table?
Learn how to use Speech and Text Analytics to Improve Customer Service.
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