Praphul Kumar

Praphul loves to build what’s next. He has a passion for solving customer problems by leveraging design, technology and data science in a SaaSy way. Praphul brings over 20 years of experience in Customer Experience, AI and Analytics space and held leadership positions in many organizations like Microstrategy and Genesys where he built and launched many products in the market.

What’s Next for CX Analytics Software?

By Praphul Kumar / June 30, 2021

CX analytics is a systematic process that involves discovering, collecting, and analyzing customers’ data to understand their points of view. This lets a business gain intelligent insights that allow better decision-making. According to a study by McKinsey, CX analytics can reduce average handle time by 40 percent.  The rise of predictive analytics has made it easier to…

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Amazon Connect Speech to Text: Revolutionize Contact Center Software Technology

By Praphul Kumar / May 3, 2021

Learn how to use Speech and Text Analytics to Improve Customer Service.

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Speech and Text Analytics: Leaving Significant Customer-Service Improvements on the Table?

By Praphul Kumar / February 26, 2021

Learn how to use Speech and Text Analytics to Improve Customer Service.

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