Dave Rennyson

Dave “Renny” Rennyson is the CEO of SuccessKPI. He is a passionate SaaS veteran, global executive, a lifelong learner, and the co-author of “The Art of SaaS.” Dave is obsessed with customer success, solving big problems for his customers, and building highly usable SaaS products that transform the customer experience. Prior to his role at SuccessKPI, Dave served in various senior executive roles at MicroStrategy, Genesys, Angel, Broadband Office, Interactions, Spirent, and Verizon. He enjoys running, reading, skiing, traveling, and trying to play Catan at times a bit too competitively with his family.

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Tips on How to Use Text Analytics Dashboard to Deliver Superhuman CX

By Dave Rennyson / May 10, 2023
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What Is A Call Center Analytics Dashboard and Why Do You Need It?

By Dave Rennyson / May 10, 2023
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Which Are the Best Contact Center KPIs and Metrics to Measure Inbound Call Success?

By Dave Rennyson / May 10, 2023
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Which Call Center QA Data Evaluation Methods Should You Use During the Pandemic?

By Dave Rennyson / May 10, 2023
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contact center intelligence

Contact Center Intelligence: Unlocking the Opportunities Hidden in the COVID-19 Crisis

By Dave Rennyson / May 10, 2023
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Six Top Metrics and Reports Every Call Center Manager Must Have

By Dave Rennyson / May 10, 2023
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How Interaction Analytics Improves Call Center Productivity

By Dave Rennyson / May 10, 2023
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What Are the Must-Have Features for a Call Center Text Sentiment Analysis Software?

By Dave Rennyson / May 10, 2023
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Why Occupancy Rate Is Critical to Call Center Analytics Reporting in Large Contact Centers

By Dave Rennyson / May 10, 2023
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3 Ways to Future-proof Your Cloud Contact Center

By Dave Rennyson / May 9, 2023

The past three years has seen a marked rise in the use of digital channels, the explosion of available data, rising customer expectations, and a visible shift to cloud contact center technologies. Yet only 25 percent of contact center decision-makers are completely satisfied with the performance of their CCaaS solution, according to a new study…

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