Dave “Renny” Rennyson is the CEO of SuccessKPI. He is a passionate SaaS veteran, global executive, a lifelong learner, and the co-author of “The Art of SaaS.” Dave is obsessed with customer success, solving big problems for his customers, and building highly usable SaaS products that transform the customer experience. Prior to his role at SuccessKPI, Dave served in various senior executive roles at MicroStrategy, Genesys, Angel, Broadband Office, Interactions, Spirent, and Verizon. He enjoys running, reading, skiing, traveling, and trying to play Catan at times a bit too competitively with his family.
3 Ways to Future-proof Your Cloud Contact Center
The past three years has seen a marked rise in the use of digital channels, the explosion of available data, rising customer expectations, and a visible shift to cloud contact center technologies. Yet only 25 percent of contact center decision-makers are completely satisfied with the performance of their CCaaS solution, according to a new study…Read More