How Travel & Hospitality can calm the turbulence within Customer Experience
It’s a turbulent time for travel and hospitality companies. This past holiday season was the third busiest year for holiday travel since AAA began tracking, and according to Forbes, “most destinations are busier than they were in 2020 and 2021.” The trouble is that almost all airlines, hotels, and others in the industry had massive…
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3 Ways to Automate for a Better Patient Experience
Patient experience expectations are at an all-time high. Dubbed the Amazon Effect, it is the phenomenon where retail and e-commerce companies have made it super simple to conduct business – and now consumers expect that same simplicity and ease from every company they do business with no matter the industry. That expectation can be especially…
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People Behind Customer Success: Zumra Thweatt
Creating customers for life is a core foundation at SuccessKPI and at the heart of this is a team of customer success professionals dedicated to solving customer problems and providing solutions every step of the way. Meet Zumra Thweatt, Director of Customer Success, who brings over a decade of experience to lead this hard-working global…
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