Amazon Connect Integration

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Amazon Connect Integration

Solution Highlight

- Business Outcome driven Analytics for Contact Center

- Fast Go to Market with SaaS Solution and out of box integration with Amazon Connect

- 360-degree view of Contact Center with integrated speech & text, QM, IVR and ACD

- Geographies Served - Global

- Pay as you go Pricing Model

Key Links

Ready to give it a shot? Click here to subscribe SuccessKPIs Service from AWS Marketplace
High level description of Product capabilities - Click here to get Product Brochure
Amazon Connect Integration - Click here to get Amazon Connect Integration Guide
Find more details on - Amazon Connect
SuccessKPI Product Manual - Click here to get Product Manual

Key features

- Outcome driven library of playbooks

- Real-time and Historical Dashboards for IVR and ACD

- AI Driven Speech and Text Analytics

- Roles and Permissions for access control

- Redact sensitive information

- Quality monitoring & Coaching