EX Meets CX – Transform Customer Experience By Taking Care of Your Agents
By Sewon Barrera |
Contact centers are well known for high turnover. In fact, they face the highest turnover rates of any…
Another Reason to Migrate Your CX Application to the Cloud: Exceptional Reports and Extraordinary Insights
By Erin Stewart |
One thing businesses learned during the pandemic was the value of cloud-based applications. Organizations benefited from the ability…
The Future of Empathetic Collections and Revenue Cycle Management
By Nathan Anderson |
More change is afoot in the collections space, with the three main credit reporting agencies, TransUnion, Equifax, and…
How to Leverage Chatbots to Build a More Effective and Personalized Customer Experience
By Rachel Schaeffer |
Converging simple and complex metrics to get the most out of your conversational intelligence software The modern digital…
SuccessKPI at Customer Contact Week 2022: A Recap
By Jackie Gaudioso |
Learn how to simplify and position best in class contact center metrics to communicate contact center performance with your agents and supervisors, and executive leadership.
