How to Leverage Chatbots to Build a More Effective and Personalized Customer Experience
By Rachel Schaeffer |
Converging simple and complex metrics to get the most out of your conversational intelligence software The modern digital…
SuccessKPI at Customer Contact Week 2022: A Recap
By Jackie Gaudioso |
Learn how to simplify and position best in class contact center metrics to communicate contact center performance with your agents and supervisors, and executive leadership.
Best In Class Contact Center Metrics by Role
By Maddie Rennyson |
Learn how to simplify and position best in class contact center metrics to communicate contact center performance with your agents and supervisors, and executive leadership.
A Collaborative Approach to the SuccessKPI Channel Partnership
By Kathleen Atkins |
This week, we announced the launch of our new Global Partner Program at SuccessKPI and the leadership appointment…
3 Ways Speech and Text Analytics Can Transform Your Contact Center
By Erin Stewart |
Successful contact centers thrive on data. But for too many, that data can be incredibly difficult to access and synthesize into meaningful information for a variety of reasons: unclean or incomplete data, data that is spread across multiple platforms, or even a lack of understanding of what metrics to focus on, just to name a few.
