Customer-Centric Debt Collections: How Regulation F is Changing How We Connect With Customers
By Erin Stewart |
As regulations are changing in the debt collection industry, specifically Regulation F, learn how to take a more customer-centric approach in your communications.
Transforming the Contact Center with Actionable AI and Machine Learning
By Dave Rennyson |
Running a contact center has inherent challenges — striking the perfect balance between customer satisfaction, agent satisfaction, and…
Tackle These 3 Key Areas to Improve Customer Experience
By Dave Rennyson |
Customer experience (CX) is on everyone’s radar. Great experience drives churn reduction, revenue growth and builds competitive advantage. Though the importance is ubiquitously acknowledged, most CX leaders don’t believe they currently have the strategy in place to improve customer…
How Investing in a High-Quality Call Center Analytics Software Improves ROI
By Dave Rennyson |
Call center analytics software is a vital tool for any business that thrives in a competitive environment. It…
Tips on How to Use Text Analytics Dashboard to Deliver Superhuman CX
By Dave Rennyson |
Modern-day organizations receive massive amounts of text data from clients through various channels, such as IVR, chatbots, and…
