How Investing in a High-Quality Call Center Analytics Software Improves ROI
By Dave Rennyson |
Call center analytics software is a vital tool for any business that thrives in a competitive environment. It…
Tips on How to Use Text Analytics Dashboard to Deliver Superhuman CX
By Dave Rennyson |
Modern-day organizations receive massive amounts of text data from clients through various channels, such as IVR, chatbots, and…
Which Are the Best Contact Center KPIs and Metrics to Measure Inbound Call Success?
By Dave Rennyson |
Managers should proactively evaluate KPIs to monitor performance. Contact center KPI metrics give a clear view of customer…
Which Call Center QA Data Evaluation Methods Should You Use During the Pandemic?
By Dave Rennyson |
Quality assurance (QA) is the process organizations use to ensure excellent products and services. A comprehensive QA data…
Which Contact Center Analytics Solutions Should You Be Using for Your Business?
By Dave Rennyson |
Call center analytics solutions help organizations to optimize their KPIs and achieve better results. These analytics solutions give…
