Six Top Metrics and Reports Every Call Center Manager Must Have
By Dave Rennyson |
Call center managers play a crucial role in meeting organizational goals. Since the call center is the point…
How Interaction Analytics Improves Call Center Productivity
By Dave Rennyson |
Organizations use various contact center channels to interact and understand customers. These numerous channels create a problem when…
What Are the Must-Have Features for a Call Center Text Sentiment Analysis Software?
By Dave Rennyson |
Text sentiment analysis software helps analyze text communications in real time to detect callers’ intent, tone, and emotions….
Why Enterprises Should Care About Call Center Quality Assurance Software
By Dave Rennyson |
Customers demand quality service at all times. While it’s easy to provide quality services, maintaining that for a…
Why Occupancy Rate Is Critical to Call Center Analytics Reporting in Large Contact Centers
By Dave Rennyson |
Occupancy rate is an incredibly important metric in any call center. A call center that wants to improve…
