What’s Next for CX Analytics Software?
By Praphul Kumar |
CX analytics is a systematic process that involves discovering, collecting, and analyzing customers’ data to understand their points…
Amazon Connect Speech to Text: Revolutionize Contact Center Software Technology
By Praphul Kumar |
Learn how to use Speech and Text Analytics to Improve Customer Service.
AI-Powered Speech Analytics: Is the AI Overlord Taking Over the Contact Center?
By Piyush Patel |
Learn how to use Speech and Text Analytics to Improve Customer Service.
Speech and Text Analytics: Leaving Significant Customer-Service Improvements on the Table?
By Praphul Kumar |
Learn how to use Speech and Text Analytics to Improve Customer Service.
Contact Center Intelligence: Unlocking the Opportunities Hidden in the COVID-19 Crisis
By Dave Rennyson |
2020 has been tagged with every adjective — it deserves no further introduction or attention. Yet during all…
