What Is A Call Center Analytics Dashboard and Why Do You Need It?
By Dave Rennyson |
Hard to believe, but it’s been thirty years since I first walked into a contact center—C&P Telephone Company…
The Rise of REAL Speech Analytics
By Dave Rennyson |
The first time I heard about speech analytics I was in awe. I was running an IVR company…
Gain Control of your CX with a 360 CCI Power View: A step by step guide
By Dave Rennyson |
Join us to learn key recommendations and steps to put you in control of your CX transformation.
January 27, 2021 | 1PM EST
Agent Centered Quality Management with AI and ML
By Dave Rennyson |
Learn how to keep the focus on agent development while leveraging a modern toolset powered by AI and Machine scoring technologies.
March 17, 2021 | 1PM EST
5 Styles of Sentiment Analytics for your CX Toolkit
By Dave Rennyson |
Gain a deeper understanding of the entire customer journey through all channels with our five styles of sentiment analytics.
February 24, 2021 | 1PM EST
