SuccessKPI Blog

What Is A Call Center Analytics Dashboard and Why Do You Need It?

Hard to believe, but it’s been thirty years since I first walked into a contact center—C&P Telephone Company…

The Rise of REAL Speech Analytics

The first time I heard about speech analytics I was in awe. I was running an IVR company…

Gain Control of your CX with a 360 CCI Power View: A step by step guide

Join us to learn key recommendations and steps to put you in control of your CX transformation.

January 27, 2021 | 1PM EST

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Agent Centered Quality Management with AI and ML

Learn how to keep the focus on agent development while leveraging a modern toolset powered by AI and Machine scoring technologies.

March 17, 2021 | 1PM EST

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5 Styles of Sentiment Analytics for your CX Toolkit

Gain a deeper understanding of the entire customer journey through all channels with our five styles of sentiment analytics.

February 24, 2021 | 1PM EST

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