In this webinar, Alpa Shah, Global Vice President at Frost & Sullivan will join SuccessKPI’s Dave Rennyson will reveal the findings from a recent global Frost & Sullivan study about the buying drivers and purchase intent for AI in contact centers and its impact on essential WEM use cases. 

In this fireside chat, Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, and Dave Rennyson, CEO at SuccessKPI, will delve into the evolution of customer experience (CX) and discuss AI use cases that are delivering business outcomes today.

See a real-time deployment of an Amazon Connect Contact Center instance with IVR, IVA, ACD and connect to CRM — in just a few minutes. 

Join the discussion with SuccessKPI and AWS to see what’s driving demand for AI capabilities for contact centers and how to leverage new features to rapidly optimize business results. 

Watch now for an in-depth exploration of pre-built reporting and dashboards for Zoom Contact Center, Phone, and Meetings.

Watch a discussion with Ankita Singh, Senior Industry Analyst from Frost & Sullivan, and SuccessKPI’s CEO Dave Rennyson for top industry insights on contact center optimization and to dive deeper into topics including:

– Frost & Sullivan’s insight into the workforce optimization industry
– Unlocking real-time and historical insights from agent and customer interactions
– Critical applications of AI in your contact center

Government agencies: see how SuccessKPI and Carahsoft work together to transform and modernize agency contact centers.

In this session, learn how you can leverage AWS Contact Center Intelligence (CCI) solutions to improve the customer experience and reduce cost with AI.

Watch this on-demand webinar to learn about factors that make customer experience such a quagmire.