Webinars & Events
Join SuccessKPI for in-person and digital events.
In this webinar, Alpa Shah, Global Vice President at Frost & Sullivan will join SuccessKPI’s Dave Rennyson will reveal the findings from a recent global Frost & Sullivan study about the buying drivers and purchase intent for AI in contact centers and its impact on essential WEM use cases.
Strategies and Real-World Use Cases
In this fireside chat, Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, and Dave Rennyson, CEO at SuccessKPI, will delve into the evolution of customer experience (CX) and discuss AI use cases that are delivering business outcomes today.
See a real-time deployment of an Amazon Connect Contact Center instance with IVR, IVA, ACD and connect to CRM — in just a few minutes.
Join us to learn how federal government agencies are transforming the citizen experience with trusted FedRAMP solutions.
Washington, DC
Kick off Customer Contact Week with our partners Five Star Call Center, Nextiva, and Cloud Tech Gurus for a relaxing Cabana reception at The Pool at Harrah’s Las Vegas.
Las Vegas, NV
for Amazon Connect
Join the discussion with SuccessKPI and AWS to see what’s driving demand for AI capabilities for contact centers and how to leverage new features to rapidly optimize business results.
Join us at Genesys Xperience to speak with our CX experts. We’ll showcase our latest Advanced Enterprise BI & Analytics solution for Genesys Cloud.
The conference will feature thought leaders discussing topics from artificial intelligence, experience orchestration, workforce engagement management, and more.
Register using code XPR24SSKPI and get a $500 discount.
Denver, CO
Meet with SuccessKPI to discuss the latest innovations within contact center intelligence. Many of our technology and solutions partners will be available to showcase their offerings and help business accelerate cloud migration.
Orlando, FL
Watch now for an in-depth exploration of pre-built reporting and dashboards for Zoom Contact Center, Phone, and Meetings.
Watch a discussion with Ankita Singh, Senior Industry Analyst from Frost & Sullivan, and SuccessKPI’s CEO Dave Rennyson for top industry insights on contact center optimization and to dive deeper into topics including:
– Frost & Sullivan’s insight into the workforce optimization industry
– Unlocking real-time and historical insights from agent and customer interactions
– Critical applications of AI in your contact center
