Watch a discussion with Ankita Singh, Senior Industry Analyst from Frost & Sullivan, and SuccessKPI’s CEO Dave Rennyson for top industry insights on contact center optimization and to dive deeper into topics including:
– Frost & Sullivan’s insight into the workforce optimization industry
– Unlocking real-time and historical insights from agent and customer interactions
– Critical applications of AI in your contact center
Join SuccessKPI at International City/County Management Association (ICMA) Annual Conference with thousands of local government management professionals to share and get new ideas, strategies, resources, and solutions for managing local governments in today’s complex environment.
SuccessKPI is sponsoring G-Summit SouthEast Asia 2023. Join us in Bangkok in October and discover the latest innovations in digital, AI, and experience orchestration from leading industry experts and Genesys customers.