Increase Contact Center Productivity and Customer Satisfaction through AI and ML
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Enterprises are leveraging Artificial Intelligence (AI) and Machine Learning (ML) in contact centers to increase agent productivity and customer satisfaction. AI and ML enable new functionality like “agent-assist” to proactively help agents respond to customers faster and more accurately. In addition, AI and ML offer new forms of analytics to help enterprises better understand the customer journey and take action in real-time. Watch to learn how AI and ML can transform contact centers. SuccessKPI will share their insights and best practices in Contact Center Intelligence.
Speakers
Dave Rennyson
CEO & Co-Founder, SuccessKPI
Ben Rigby
VP Global Head of Product & Engineering AI & ML, Talkdesk
Yasim Kolathayil
VP AI and Insights, HGS Digital
Arte Merritt
AI/ML Partnerships, AWS