Webinars & Events

Join SuccessKPI for in-person and digital events.

On Demand Webinar Frost & Sullivan Global Research

In this webinar, Alpa Shah, Global Vice President at Frost & Sullivan will join SuccessKPI’s Dave Rennyson will reveal the findings from a recent global Frost & Sullivan study about the buying drivers and purchase intent for AI in contact centers and its impact on essential WEM use cases. 

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  • Virtual Events
  • In Person Events
    • On Demand Webinar Reporting and Insights for Zoom

    Watch now for an in-depth exploration of pre-built reporting and dashboards for Zoom Contact Center, Phone, and Meetings.

    On Demand Webinar Frost & Sullivan Analyst Webinar: Insights for Contact Center Optimization

    Watch a discussion with Ankita Singh, Senior Industry Analyst from Frost & Sullivan, and SuccessKPI’s CEO Dave Rennyson for top industry insights on contact center optimization and to dive deeper into topics including:

    – Frost & Sullivan’s insight into the workforce optimization industry
    – Unlocking real-time and historical insights from agent and customer interactions
    – Critical applications of AI in your contact center

    Nov 8 - Nov 9
    In Person Event Estendere l’orizzonte del CC Manager 2023

    SuccessKPI is sponsoring Estendere l’orizzonte del CC Manager this year. Learn more about BI & Reporting, dive into contact center modernization at SuccessKPI’s Andrea D’Anselmo session on the 8th.

    Rome, Italy

    Nov 16
    In Person Event G-Summit San Francisco

    Join SuccessKPI in San Francisco to discover the latest innovations in digital, AI, and experience orchestration from leading industry experts and Genesys customers.

    San Francisco, CA

    Nov 14
    In Person Event G-Summit Dallas

    Join SuccessKPI in Dallas to discover the latest innovations in digital, AI, and experience orchestration from leading industry experts and Genesys customers.

    Dallas, TX

    Nov 8
    In Person Event G-Summit New York

    Join SuccessKPI in New York to discover the latest innovations in digital, AI, and experience orchestration from leading industry experts and Genesys customers.

    New York, NY

    Oct 11 - Oct 13
    CCW Nashville     In Person Event Customer Contact Week Nashville

    Join SuccessKPI at Customer Contact Week (CCW) 2023, in Nashville and elevate your customer strategy with cutting-edge content, expert insights, and innovative solutions.

     

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    Nashville, Tennessee

    Sep 30 - Oct 4
    In Person Event 2023 ICMA Annual Conference

    Join SuccessKPI at International City/County Management Association (ICMA) Annual Conference with thousands of local government management professionals to share and get new ideas, strategies, resources, and solutions for managing local governments in today’s complex environment.

     

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    Austin, Texas

    Oct 3 - Oct 4
    In Person Event Zoomtopia

    Join SuccessKPI at Zoomtopia 2023 in-person at the San Jose Convention Center in California.

     

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    San Jose, CA + Online

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