Instantly unlock data, discover insights, empower agents, and enable action with an all-in-one on-demand platform
Instantly unlock data, discover insights, empower agents, and enable action with an all-in-one on-demand platform.
Conducted by Forrester Consulting on behalf of SuccessKPI, the commissioned study “The Frustrating Journey to Cloud Contact Center Success” reveals the key to cloud success.
A revolutionary insight & action platform that uses AI, analytics, and automation to remove obstacles contact centers face in providing a great customer experience.
Join SuccessKPI for in-person and digital events.
October 4 | 12-1pm
Join CX experts Erin Stewart and Jim Whatton as they share real-world examples of powerful reporting and automation that puts those insights into action and drives measurable business outcomes.
Learn how to focus on agent development while leveraging a modern toolset powered by AI and Machine scoring technologies.
Cloud migration can pose operational challenges and seem daunting to any organization, in this webinar hear how SuccessKPI and Genesys can make this transition seamless and painless together.
Understanding the optimal customer journey requires BPOs to have a persistent view of all moving pieces within their organization.
Watch to learn how AI and ML can transform contact centers. SuccessKPI will share their insights and best practices in Contact Center Intelligence.
Watch this webinar to take away actionable tips for a seamless move to the cloud from experts at SuccessKPI and ConvergeOne.
Take away action-oriented and insight-driven tips with State Collection Service Chief Information Officer Sameer Maini and SuccessKPI Senior Strategic Consultant Nathan Anderson.