Webinars & Events

Join SuccessKPI for in-person and digital events.

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  • Virtual Events
  • In Person Events
  • On Demand Webinar AWS re:Invent 2020: Modernize your contact center with AWS Contact Center Intelligence (CCI)

    In this session, learn how you can leverage AWS Contact Center Intelligence (CCI) solutions to improve the customer experience and reduce cost with AI.

    On Demand Webinar Improve CX by Automating Your Contact Center Processes with AI

    Learn how you can leverage AWS Language AI Services for your contact center to improve the customer experience and reduce costs with AWS Contact Center Intelligence (CCI) solutions.

    On Demand Webinar Unlocking Cloud Success

    Join SuccessKPI CEO and Co-Founder Dave Rennyson and guest speaker, Forrester Senior Analyst Vasupradha Srinivasan as they detail key findings from a newly commissioned study The Frustrating Journey to Cloud Contact Center Success conducted by Forrester Consulting on behalf of SuccessKPI.

    On Demand Webinar How to Optimize Your Contact Center: AI Tech for a Better CX

    With the help of artificial intelligence and machine learning, you can ultimately streamline your contact center productivity and efficiency by reducing call wait times, monitoring customer sentiment and satisfaction, and providing better self-service options for all of your customers.

    executive in a meeting On Demand Webinar Gain Control of your CX with a 360 CCI Power View: A step by step guide

    Watch this on-demand webinar to learn about factors that make customer experience such a quagmire.

    On Demand Webinar 5 Styles of Sentiment Analytics for your CX Toolkit

    Watch this webinar now to hear from our Chief Product Officer, Praphul Kumar, as he reveals five different styles of sentiments.

    On Demand Webinar Agent Centered Quality Management with AI and ML

    Learn how to focus on agent development while leveraging a modern toolset powered by AI and Machine scoring technologies.

    On Demand Webinar Tackling Contact Center Cloud Migration Obstacles

    Cloud migration can pose operational challenges and seem daunting to any organization, in this webinar hear how SuccessKPI and Genesys can make this transition seamless and painless together.

    contact center agent retention On Demand Webinar How BPOs Can Knock Down Data Silos

    Understanding the optimal customer journey requires BPOs to have a persistent view of all moving pieces within their organization.

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