Join our guest speaker, Forrester Senior Analyst Vasupradha Srinivasan and SuccessKPI CEO and Co-Founder Dave Rennyson as they detail key findings from a newly commissioned study The Frustrating Journey to Cloud Contact Center Success conducted by Forrester Consulting on behalf of SuccessKPI.
The live conversation will cover:
- Why 40% report having limited success with their CCaaS migration efforts
- Top challenges businesses face in optimizing their cloud contact center
- Why 79% agree cloud toolsets are essential for cloud contact center success
- Opportunities for driving better business outcomes
Senior Analyst, Forrester
CEO & Co-Founder, SuccessKPI