On Demand Webinar
Unlocking Cloud Success

Join our guest speaker, Forrester Senior Analyst Vasupradha Srinivasan and SuccessKPI CEO and Co-Founder Dave Rennyson as they detail key findings from a newly commissioned study The Frustrating Journey to Cloud Contact Center Success conducted by Forrester Consulting on behalf of SuccessKPI.


The live conversation will cover:

  • Why 40% report having limited success with their CCaaS migration efforts
  • Top challenges businesses face in optimizing their cloud contact center
  • Why 79% agree cloud toolsets are essential for cloud contact center success
  • Opportunities for driving better business outcomes


Vasupradha Srinivasan

Senior Analyst, Forrester

Dave Rennyson

CEO & Co-Founder, SuccessKPI

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