Unlocking Cloud Success

Join our guest speaker, Forrester Senior Analyst Vasupradha Srinivasan and SuccessKPI CEO and Co-Founder Dave Rennyson as they detail key findings from a newly commissioned study The Frustrating Journey to Cloud Contact Center Success conducted by Forrester Consulting on behalf of SuccessKPI.

The live conversation will cover:

• Why 40% report having limited success with their CCaaS migration efforts
• Top challenges businesses face in optimizing their cloud contact center
• Why 79% agree cloud toolsets are essential for cloud contact center success
• Opportunities for driving better business outcomes