
About this Fireside Chat
While AI is indisputably the path forward, some reports say up to 80% of AI projects will fail. In this fireside chat, Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, and Dave Rennyson, CEO at SuccessKPI, will delve into:
- The evolution of customer experience (CX)
- AI use cases that are delivering business outcomes today
- How next generation WEM helps enterprises create a winning CX strategy to solve core business problems including:
- Improving agent experiences
- Improving customer experiences
- Reducing costs
Save your spot to learn how to leverage use-case specific CX AI in real environments with multiple contact center platforms, CRMs, marketing automation tools, and more.