On Demand Webinar

Take Control of your CX
with AI-driven WEM

Strategies and Real-World Use Cases

Sheila McGee-Smith

Sheila McGee-Smith

President & Principal Analyst

McGee-Smith Analytics

Dave Rennyson

CEO & President

SuccessKPI

About this Fireside Chat

While AI is indisputably the path forward, some reports say up to 80% of AI projects will fail. In this fireside chat, Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, and Dave Rennyson, CEO at SuccessKPI, will delve into:

  • The evolution of customer experience (CX)
  • AI use cases that are delivering business outcomes today
  • How next generation WEM helps enterprises create a winning CX strategy to solve core business problems including:
    • Improving agent experiences
    • Improving customer experiences
    • Reducing costs

Save your spot to learn how to leverage use-case specific CX AI in real environments with multiple contact center platforms, CRMs, marketing automation tools, and more.

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