2023 Frost Radar™ Leader: Workforce Optimization Solutions
SuccessKPI is a WFO Market Leader
Frost & Sullivan selects SuccessKPI as a leading “Company to Action” for its innovation and growth in workforce optimization.
Leading Growth & Innovation
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Patented Playbook Builder™ drives automation with AI to boost task automation, call summarization, intent prediction, channel preference, forecasting, scheduling, call scoring, and real-time agent assistance.
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An open data model with pre-built connectors and data pipes fuels a true 360-degree view of CX, no code needed.
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Featuring the highest security standards and third-party security and privacy certifications including PCI, SOC2, HIPAA, ISO 27001, GDPR, CCPA, LGPD, and FedRAMP.
“Our Workforce Optimization study reveals the top vendors to consider when enterprises are seeking to upgrade or wholly transform their customer experience. SuccessKPI is highlighted among the leaders due to the accelerating adoption of its innovative solution and its well-established partner ecosystem that comprehensively covers the global CCaaS market.”
– Ankita Singh, Senior Industry Analyst at Frost & Sullivan
Read the Frost & Sullivan Workforce Optimization Solutions (WFO) Radar Report 2023
See why Frost & Sullivan selects SuccessKPI as a leading “Company to Action” for innovation and growth in workforce optimization.
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