Glossary

How to Track Customer Journey Analytics

Supporte Many enterprises struggle with how to track customer journey analytics. The customer journey is the complete sum of experiences that customers go through when interacting with your company and brand.  Customer journey analytics is monitoring data derived from customer interactions.  Each interaction is...

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How Does Speech Analytics Work?

Supporte Speech analytics is a multistep process that involves the analysis of recorded calls to gather critical customer information. Speech analytics tools take unstructured audio data and convert it into a more structured format that organizations can search and analyze....

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What Is Contact Center Analytics?

Supporte Call center analytics refers to the processes and tools that organizations use to gain business performance insights. Management can track and improve various service metrics, including call times, employee performance, efficiency, and customer satisfaction. By processing unstructured data from...

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