Senior Product Manager

Do you thrive in a fast-paced, competitive, team-oriented environment? Do you have a passion for solving customer’s problems?This position will require you to bring out the best in people, the most in data, and to communicate effectively. Our leaders are expected to be builders of teams that can think critically, act independently and operate with a data driven mindset while remaining focused on our large enterprise and government clients. Do you have what it takes?

Why work for SuccessKPI:
• Opportunity to work for a fast-growing company in the rapidly growing analytics and SaaS space
• Opportunity for career development and growth opportunities
• Opportunity to work with a serverless architecture combining cloud computing and AI/ML technology
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day.

Job Location: Remote Work at this time

Required qualifications to be successful in this role
• 2+ years product management & experience on engineering and AWS Cloud
• Experience with launching products from concept to production
• Analytical ability and capacity to create sound business arguments backed up by data
• Hands on experience with JIRA, POSTMAN, SQL, BI Tools would be preferred
• Ability to write stories and manage JIRA Board to articulate requirements and manage priorities with engineering
• Ability to handle multiple contending priorities and work with engineering teams
• Excellent verbal and written communication abilities: must effectively communicate with technical and non-technical people
• Build relationships with stakeholders across our company to work cross-functionally with engineering, support, sales, and professional services

Key Areas of Responsibility Include:

TECHNICAL
• Experience as a SaaS product manager with some experience on Analytics and/or Contact Center
• Be a voice for internal stakeholders in overall product strategy, definition, and execution
• Manage product roadmap and launch new product integrations working with new vendors in the industry
• Document and train cross-functional teams for new features
• Work on pricing, and positioning of new components/capabilities released on the product
• Build relationships with stakeholders across our company to work cross-functionally with engineering, support, sales, and professional services

MANAGEMENT AND PERSONAL
• Highly motivated and self-directed with attention to detail
• Excellent, all-round communicator with strong written and oral communication skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to coach teams to reach their highest potential
• Candidate should display exceptional problem-solving skills and creativity
• Excellent communications with the collaboration skills required to develop required security policies, lead technical discussions and to share information with business and technology staff
• Project management and implementation skills for new technologies as necessary

SuccessKPI Benefits:
• Virtual Work opportunity
• Opportunity to work in a fast-growing company
• Medical, Dental and Vision Insurance
• Stock Option Plan
• Open Time Off
• Six weeks paid maternity leave
• 11 paid Company holidays
• 401K Savings Plan – a retirement planning vehicle that provides you the opportunity to benefit from pre-tax savings and offers an employer match of 100% up to 1% and 50% up to 6% with an annual cap
• Basic Life Insurance provided at no cost to you
• Long Term Disability Insurance can replace part of your income if a disability keeps you out of work for a long period of time.
• Short Term Disability Insurance pays you a weekly benefit if you have a covered disability that keeps you from working.
• Work-life balance EAP -Work-Life Balance Employee Assistance Program provides insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support. The Work-Life Balance program helps keep employees productive at work by helping them deal effectively with personal or professional goals and challenges.
• Development and career growth opportunities

SuccessKPI Benefits:
• Virtual Work opportunity
• Opportunity to work in a fast-growing company
• Medical, Dental and Vision Insurance
• Stock Option Plan
• Open Time Off
• Six weeks paid maternity leave
• 11 paid Company holidays
• 401K Savings Plan – a retirement planning vehicle that provides you the opportunity to benefit from pre-tax savings and offers an employer match of 100% up to 1% and 50% up to 6% with an annual cap.
• Basic Life Insurance provided at no cost to you
• Accidental Death & Dismemberment Insurance coverage in case of accidental death or terminal illness.
• Long Term Disability Insurance can replace part of your income if a disability keeps you out of work for a long period of time.
• Short Term Disability Insurance pays you a weekly benefit if you have a covered disability that keeps you from working.
• Work-life balance EAP – Work-Life Balance Employee Assistance Program provides insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support. The Work-Life Balance program helps keep employees productive at work by helping them deal effectively with personal or professional goals and challenges.
• Development and career growth opportunities

About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing a pure SaaS analytics platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can get started in minutes with this robust and actionable customer experience management platform. For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is and Equal Opportunity Employer – M/ W / D/ V / GI / S O / A

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