Solution Consultant

Do you have a passion for solving customer’s problems? Do you thrive in a fast-paced, competitive, team-oriented environment? We are looking for motivated and “customer focused” Solutions Consultant to join our team!

Why work for SuccessKPI:
• Opportunity to work for a fast-growing company in the rapidly growing analytics space
• Opportunity for career development and growth opportunities
• Opportunity to build relationships and to work alongside seasoned industry sales leaders and executives
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day.

Job Location: Remote Work at this time

Required qualifications to be successful in this role
• BS or BA Degree.
• 2+ years of experience with Business Intelligence (BI) and Contact center solution
• Ability to travel to partner and customer locations when required
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Must be willing to work in a fast-paced startup environment
• Ability to put the customer first
• Winning mindset and hardworking attitude

Key Areas of Responsibility Include:

• Work closely with Sales team to resolve technical concerns
• Ability to come up with creative solutions to solve unique business problems
• Ability to demonstrate product capabilities and differentiate against competitive offers
• Create and manage proof of concepts and manage customer expectations
• Responsible for representing the company in various conferences and events
• Respond to RFP requests and work closely with product management, marketing, and sales

SuccessKPI Benefits:
• Virtual Work opportunity
• Opportunity to work in a fast-growing company
• Medical, Dental and Vision Insurance
• Stock Option Plan
• Open Time Off
• Six weeks paid maternity leave
• 11 paid Company holidays
• 401K Savings Plan – a retirement planning vehicle that provides you the opportunity to benefit from pre-tax savings and offers an employer match of 100% up to 1% and 50% up to 6% with an annual cap
• Basic Life Insurance provided at no cost to you
• Long Term Disability Insurance can replace part of your income if a disability keeps you out of work for a long period of time.
• Short Term Disability Insurance pays you a weekly benefit if you have a covered disability that keeps you from working.
• Work-life balance EAP -Work-Life Balance Employee Assistance Program provides insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support. The Work-Life Balance program helps keep employees productive at work by helping them deal effectively with personal or professional goals and challenges.
• Development and career growth opportunities

About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing a pure SaaS analytics platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can get started in minutes with this robust and actionable customer experience management platform. For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is and Equal Opportunity Employer – M/ W / D/ V / GI / S O / A

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