Instantly unlock data, discover insights, empower agents, and enable action with an all-in-one on-demand platform
Instantly unlock data, discover insights, empower agents, and enable action with an all-in-one on-demand platform.
Conducted by Forrester Consulting on behalf of SuccessKPI, the commissioned study “The Frustrating Journey to Cloud Contact Center Success” reveals the key to cloud success.
A revolutionary insight & action platform that uses AI, analytics, and automation to remove obstacles contact centers face in providing a great customer experience.
With SuccessKPI, Comunikime was able to measure performance across 100% of calls at one percent of the previous cost of operation and gained new insights from the robust analytics layer.
SuccessKPI fills critical gaps during migration, leading to a successful cloud deployment.
Including custom reporting, real-time and historical analytics, custom QM scorecards, and a robust AI/ML-based speech and text analytics program.