SuccessKPI at Customer Contact Week 2022: A Recap
SuccessKPI kicked off the week at the CCWomen Summit. During our time together we learned ways to empower one another.
What a week! SuccessKPI is still buzzing after connecting with all the great customers, partners, and colleagues at the #1 customer contact series in the world, Customer Contact Week 2022 in Las Vegas. SuccessKPI had a packed week sponsoring the show, from attending the CCWomen Summit, on-stage presentations, and throwing a partner launch party. Relive some of the best moments with us and learn how to connect with us next.
Successers at the CCWomen Summit
SuccessKPI kicked off the week at the CCWomen Summit. During our time together we learned ways to empower one another, the importance of celebrating our own achievements, and brainstormed ways to navigate career paths.
Learn more about careers and life at SuccessKPI.
On Stage at CCW
Erin Stewart, Executive Director of Emerging Markets at SuccessKPI; Michelle Paiz, VP of Citizen Engagement at Maximus and Brett Hamilton and Head of Business Development at Amazon Web Services, took the stage to co–present a panel discussion, “Improve the customer journey and contact center experience using call center analytics.”
This presentation filled a full-capacity room, as the presenters shared a success story of how Maximus Federal was able to derive insightful call center analytics across thousands of agents to answer millions of calls per month across multiple CCaaS platforms. SuccessKPI’s post-call analytics solution fueled increased capacity, automated quality review, agent compliance, and performance improvements for government agencies.
Learn more about the Maximus’ success story.
Partner Events
Partner launch party with SuccessKPI + LiveVox
During CCW SuccessKPI and LiveVox hosted a joint party at the Icebar, celebrating the recently announced partnership. The partnership features a seamless integration, which provides LiveVox customers with instant access to SuccessKPI’s all-in-one cloud analytics insight and action platform so that they can utilize artificial intelligence and automation to improve business outcomes across the entire customer journey.
Benefits of the integration include:
184 adapters to instantly integrate popular third-party applications and enterprise and third-party data sources into SuccessKPI’s contact center insight and action platform.
Through SuccessKPI’s real-time speech analytics, LiveVox provides real-time agent assist and immediate customer value.
The partnership enables agents, managers, and decision makers to access customer journey views to improve their decision-making and customer satisfaction.
Learn more about partnering with SuccessKPI.
Talkdesk Passport to Partners
Emil Modugno, Head of Channel at SuccessKPI spoke at the Talkdesk booth theater about how SuccessKPI’s insight and action platform is helping Talkdesk customers utilize artificial intelligence and automation to improve business outcomes across the entire customer journey.
SuccessKPI just recently announced the launch of its ‘all-in-one’ cloud analytics insight and action platform on Talkdesk® AppConnect™, enabling businesses to seamlessly combine SuccessKPI insight and action platform with their existing Talkdesk CX Cloud™ solution.
Learn more about SuccessKPI on Talkdesk AppConnect.
What’s Next for SuccessKPI?
There are more ways to connect with us this year:
- Aug 2-4: RMA Executive Summit
- Sep 12-14: Lend360
Learn more about SuccessKPI and connect with us or schedule a demo to see the platform today!
About the Author
In 2022, the government’s global contact center satisfaction index reached its peak since 2013, while in contrast, the private sector witnessed a decline.
In the face of changing regulations in the debt collection industry, specifically Regulation F, many organizations are rethinking their approach to compliance and operations.
