Speech & Text
Identify topics and sentiments to drive business outcomes like Sales Effectiveness, Reduce Churn, Improve Agent Performance & Compliance.
Our SaaS Platform, Playbook Builder (R), not only helps customers identify key phrases from various multi-channel interactions along with Sentiments but also key Entities like Brands, Location. Customers have ability to easily blend the speech and text results with that of other contact center data through our world class BI tool.
Dave “Renny” Rennyson is the CEO of SuccessKPI. He is a passionate SaaS veteran, global executive, a lifelong learner, and the co-author of “The Art of SaaS.” Dave is obsessed with customer success, solving big problems for his customers, and building highly usable SaaS products that transform the customer experience. Prior to his role at SuccessKPI, Dave served in various senior executive roles at MicroStrategy, Genesys, Angel, Broadband Office, Interactions, Spirent, and Verizon. He enjoys running, reading, skiing, traveling, and trying to play Catan at times a bit too competitively with his family.