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Speech & Text

Identify topics and sentiments to drive business outcomes like Sales Effectiveness, Reduce Churn, Improve Agent Performance & Compliance.

Our SaaS Platform, Playbook Builder (R), not only helps customers identify key phrases from various multi-channel interactions along with Sentiments but also key Entities like Brands, Location. Customers have ability to easily blend the speech and text results with that of other contact center data through our world class BI tool.