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On-Demand Webinars
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Learn how to keep the focus on agent development while leveraging a modern toolset powered by AI and Machine scoring technologies.
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In this session, learn how you can leverage AWS Contact Center Intelligence (CCI) solutions to improve the customer experience and reduce cost with AI. Explore how AWS CCI solutions can be built easily through an expanding network of partners to provide self-service interactions, live and post-call analytics, and agent assist on existing contact center systems. AWS Partner SuccessKPI shares how it uses CCI solutions to improve the customer experience and tackle challenging business problems such as reducing call volume, improving agent effectiveness, and automating quality management in enterprise contact centers for customers like Maximus.
Enterprises are leveraging Artificial Intelligence (AI) and Machine Learning (ML) in contact centers to increase agent productivity and customer satisfaction. AI and ML enable new functionality like “agent-assist” to proactively help agents respond to customers faster and more accurately. In addition, AI and ML offer new forms of analytics to help enterprises better understand the customer journey and take action in real-time.Watch to learn how AI and ML can transform contact centers. SuccessKPI will share their insights and best practices in Contact Center Intelligence.