Upcoming Live Webinars

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On-Demand Webinars

Gain Control of your CX with a 360 CCI Power View: A step by step guide

Join us to learn key recommendations and steps to put you in control of your CX transformation.

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5 Styles of Sentiment Analytics for your CX Toolkit

Gain a deeper understanding of the entire customer journey through all channels with our five styles of sentiment analytics.

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Agent Centered Quality Management with AI and ML

Learn how to keep the focus on agent development while leveraging a modern toolset powered by AI and Machine scoring technologies.
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AWS re:Invent 2020: Modernize your contact center with AWS Contact Center Intelligence (CCI)

In this session, learn how you can leverage AWS Contact Center Intelligence (CCI) solutions to improve the customer experience and reduce cost with AI. Explore how AWS CCI solutions can be built easily through an expanding network of partners to provide self-service interactions, live and post-call analytics, and agent assist on existing contact center systems. AWS Partner SuccessKPI shares how it uses CCI solutions to improve the customer experience and tackle challenging business problems such as reducing call volume, improving agent effectiveness, and automating quality management in enterprise contact centers for customers like Maximus.

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Increase Contact Center Productivity and Customer Satisfaction through AI and ML

Enterprises are leveraging Artificial Intelligence (AI) and Machine Learning (ML) in contact centers to increase agent productivity and customer satisfaction. AI and ML enable new functionality like “agent-assist” to proactively help agents respond to customers faster and more accurately. In addition, AI and ML offer new forms of analytics to help enterprises better understand the customer journey and take action in real-time.Watch to learn how AI and ML can transform contact centers. SuccessKPI will share their insights and best practices in Contact Center Intelligence.

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