Upcoming Live Webinars
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On-Demand Webinars
Join us to learn key recommendations and steps to put you in control of your CX transformation.
Gain a deeper understanding of the entire customer journey through all channels with our five styles of sentiment analytics.
Learn how to keep the focus on agent development while leveraging a modern toolset powered by AI and Machine scoring technologies.
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In this session, learn how you can leverage AWS Contact Center Intelligence (CCI) solutions to improve the customer experience and reduce cost with AI. Explore how AWS CCI solutions can be built easily through an expanding network of partners to provide self-service interactions, live and post-call analytics, and agent assist on existing contact center systems. AWS Partner SuccessKPI shares how it uses CCI solutions to improve the customer experience and tackle challenging business problems such as reducing call volume, improving agent effectiveness, and automating quality management in enterprise contact centers for customers like Maximus.