Upcoming Live Webinars

The Future of Empathetic Collections: Preparing for Credit Reporting Changes 2022

Starting July 1, 2022, medical debt that has been paid will no longer be included on credit reports from Equifax, Experian, and Transunion. What may seem like a critical loss of data can be a catalyst for businesses to build a dynamic strategy that empowers customers to shape their own solutions towards their debt recovery goals while saving businesses critical time and resources.  

On June 15, join Sameer Maini, Chief Information Officer at State Collection Service and Nathan Anderson, Senior Strategic Consultant at SuccessKPI for an action-oriented and insight-driven webinar on how you can begin preparing for the future now. 

June 15, 2022 | 2PM EST

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On-Demand Webinars

Gain Control of your CX with a 360 CCI Power View: A step by step guide

Join us to learn key recommendations and steps to put you in control of your CX transformation.

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5 Styles of Sentiment Analytics for your CX Toolkit

Gain a deeper understanding of the entire customer journey through all channels with our five styles of sentiment analytics.

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Agent Centered Quality Management with AI and ML

Learn how to keep the focus on agent development while leveraging a modern toolset powered by AI and Machine scoring technologies.
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AWS re:Invent 2020: Modernize your contact center with AWS Contact Center Intelligence (CCI)

In this session, learn how you can leverage AWS Contact Center Intelligence (CCI) solutions to improve the customer experience and reduce cost with AI.

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Increase Contact Center Productivity and Customer Satisfaction through AI and ML

Enterprises are leveraging Artificial Intelligence (AI) and Machine Learning (ML) in contact centers to increase agent productivity and customer satisfaction.

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Your Analytics Expressway

Watch this on-demand webinar to learn how SuccessKPI, has helped businesses tackle the toughest analytics challenges — and drive breakthrough operational performance in the contact center.
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Tackling Contact Center Cloud Migration Obstacles

Register for this webinar to hear how SuccessKPI and Genesys can make this transition seamless and painless together. No matter where you are in your cloud migration planning, you’ll get the checklist you need to tackle your cloud migration

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How BPOs Can Knock Down Data Silos

Watch this webinar to hear how SuccessKPI and Genesys can help breakdown roadblocks BPO’s are facing

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Tips & Tricks to Building a Smarter & More Effective Chatbot Experience for Your Customers

Learn how to extend the value of your chatbots and virtual assistants by making them intelligent & providing a customized experience to the people you serve.

May 4, 2022 | 2PM EST

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