Upcoming Live Webinars

How to Optimize Your Contact Center: AI Tech for a Better CX

Register for this webinar to learn how to improve your customer experience and bottom line with AI and the latest CX technology. Sponsored by SuccessKPI and AWS. 

October 26, 2022 | 9:30 AM PT/12:30 PM ET

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On-Demand Webinars

The Future of Empathetic Collections: Preparing for Credit Reporting Changes 2022

Watch this action-oriented and insight-driven webinar on how you can begin preparing for the future now.

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The Great Cloud Migration: 5 Actionable Tips for On-Prem Contact Centers 

Watch this webinar to take away actionable tips to a seamless move to the cloud from experts at SuccessKPI and ConvergeOne. 

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How BPOs Can Knock Down Data Silos

Watch this webinar to hear how SuccessKPI and Genesys can help breakdown roadblocks BPO’s are facing

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Tackling Contact Center Cloud Migration Obstacles

Register for this webinar to hear how SuccessKPI and Genesys can make this transition seamless and painless together. No matter where you are in your cloud migration planning, you’ll get the checklist you need to tackle your cloud migration

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Your Analytics Expressway

Watch this on-demand webinar to learn how SuccessKPI, has helped businesses tackle the toughest analytics challenges — and drive breakthrough operational performance in the contact center.
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Increase Contact Center Productivity and Customer Satisfaction through AI and ML

Enterprises are leveraging Artificial Intelligence (AI) and Machine Learning (ML) in contact centers to increase agent productivity and customer satisfaction.

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AWS re:Invent 2020: Modernize your contact center with AWS Contact Center Intelligence (CCI)

In this session, learn how you can leverage AWS Contact Center Intelligence (CCI) solutions to improve the customer experience and reduce cost with AI.

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Agent Centered Quality Management with AI and ML

Learn how to keep the focus on agent development while leveraging a modern toolset powered by AI and Machine scoring technologies.
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5 Styles of Sentiment Analytics for your CX Toolkit

Gain a deeper understanding of the entire customer journey through all channels with our five styles of sentiment analytics.

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Gain Control of your CX with a 360 CCI Power View: A step by step guide

Join us to learn key recommendations and steps to put you in control of your CX transformation.

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