Government

One Platform. Better Citizen Experience.

Deliver trusted and secure experience for citizens and employees while mitigating risk and exceeding compliance standards with SuccessKPI's revolutionary insight and action platform built for federal, state, and local government agencies.

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See how government agencies are transforming the citizen experience with SuccessKPI.

Instantly unlock data, discover insights, empower agents, and enable action with the only all-in-one modern citizen experience platform built within a security-rich framework to the highest standards deploying the latest AI technology within agency contact centers.

FedRAMP
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Full Citizen Journey Visibility

Get a complete view of a citizen’s journey by unifying real-time and historical contact center data with interactions from communication channels including SMS, email, and virtual assistants.

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Rapid Deployment

With built-in integrations to top contact center platforms, create a pixel-perfect replication of existing reporting needs within 24 hours of deployment and scale quickly with custom metrics.

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Security Modernization

Take advantage of top security features including automatic PII redactions on a platform with multiple third-party certifications, including FedRAMP, ISO 27001, HIPAA, SOC2, and more.

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Modern Citizen Experience

Deepen your understanding of the citizen experience by decoding and visualizing conversations, powered by AI/ML engines, supported by 90+% accurate transcription, and keyword spotting in 30+ languages.

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Audit-Ready Operations

Simplify compliance reporting and streamline operations by unifying agent location data with timesheets and actual login time to provide a unified view of actual and reported performance.

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Emergency Readiness

Mitigate risk by activating Playbook Builder™ to filter crisis calls and automatically trigger supervisory attention when AI/ML detects keywords and topics that indicate threat or emergency.

Trusted by Leading Organizations 

At Maximus, we are constantly looking for new ways to innovate and improve the Citizen Journey and contact center experience. With SuccessKPI, we were able to add AWS Contact Center Intelligence into our Genesys Cloud environment in a matter of hours and deliver a 360-degree view of the citizen experience. This program allowed us to deliver increased capacity, automated quality review, and agent compliance and performance improvements for government agencies.

– General Manager of Maximus Federal

Maximus

Secure

Built-in platform security features including automatic PII redactions

Compliant

Third-party certified FedRAMP, ISO 27001, SOC2, HIPAA & more

Reliable

100% Uptime & Crisis Management

Fast

Set up in minutes, rapid deployment support

Scalable

100, 1,000 or 10,000+ agents

See the Impact

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30% QM Cost Savings

SuccessKPI partnered with Maximus to create a mission-critical information solution required by the Centers for Disease Control and Prevention (CDC) during the COVID-19 pandemic to launch a cloud-based remote contact center at scale with confidence and speed. Machine scoring enabled upwards of 30% cost savings associated with quality management while delivering a trusted solution at the size and scale the CDC required.

More about SuccessKPI

Gain a full perspective of multiple touchpoints, including real-time and historical contact center data.