One Platform. Better Citizen Experience.
One Platform. Better Citizen Experience.
Deliver trusted and secure experience for citizens and employees while mitigating risk and exceeding compliance standards with SuccessKPI’s revolutionary insight and action platform built for federal, state, and local government agencies.
See how government agencies are transforming the citizen experience with SuccessKPI.
Instantly unlock data, discover insights, empower agents, and enable action with the only all-in-one modern citizen experience platform built within a security-rich framework to the highest standards deploying the latest AI technology within agency contact centers.
Full Citizen Journey Visibility
Get a complete view of a citizen’s journey by unifying real-time and historical contact center data with interactions from communication channels including SMS, email, and virtual assistants.
Rapid Deployment
With built-in integrations to top contact center platforms, create a pixel-perfect replication of existing reporting needs within 24 hours of deployment and scale quickly with custom metrics.
Security Modernization
Take advantage of top security features including automatic PII redactions on a platform with multiple third-party certifications, including FedRAMP, ISO 27001, HIPAA, SOC2, and more.
Modern Citizen Experience
Deepen your understanding of the citizen experience by decoding and visualizing conversations, powered by AI/ML engines, supported by 90+% accurate transcription, and keyword spotting in 40+ languages.
Audit-Ready Operations
Simplify compliance reporting and streamline operations by unifying agent location data with timesheets and actual login time to provide a unified view of actual and reported performance.
Emergency Readiness
Mitigate risk by activating Playbook Builder™ to filter crisis calls and automatically trigger supervisory attention when AI/ML detects keywords and topics that indicate threat or emergency.
Trusted by Leading Companies
”Outcomes are the number one driver of our programs. SuccessKPI’s quality monitoring and speech analytics platform has enabled increased automation and efficiency gains resulting in operational savings and better overall agent citizen experience.” – Maximus
Secure
Built-in platform security features including automatic PII redactions
Compliant
Third-party certified FedRAMP, ISO 27001, SOC2, HIPAA & more
Reliable
100% Uptime & Crisis Management
Fast
Set up in minutes, rapid deployment support
Scalable
100, 1,000 or 10,000+ agents
See the Impact
30% QM Cost Savings
SuccessKPI partnered with Maximus to create a mission-critical information solution required by the Centers for Disease Control and Prevention (CDC) during the COVID-19 pandemic to launch a cloud-based remote contact center at scale with confidence and speed. Machine scoring enabled upwards of 30% cost savings associated with quality management while delivering a trusted solution at the size and scale the CDC required.
More About SuccessKPI
Unify all your data for a 360-degree view in minutes
Gain a full view of multiple customer touchpoints, including real-time and historical contact center data.
Analyze 100% of all conversations
Decode and visualize what’s happening in your conversations with citizens powered by AI/ML engines
Automate actions to improve outcomes
Build automated plays for critical action, including redacting personally identifiable information (PII) from transcripts and transaction records in real-time.
Take service to the next level
Score 100% of calls, deliver feedback with real-time coaching, and automate quality monitoring.
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