Next Generation Travel & Hospitality Experiences
Next Generation Travel & Hospitality Experiences
Whether you’re part of the journey or the destination, provide customers with five-star experiences in convenience, support, and service with SuccessKPI’s revolutionary insight and action platform.
See how travel and hospitality businesses are meeting customer demands with SuccessKPI
In an industry where ratings, reputation, and loyalty are vital to success, empower your team to provide exceptional service and experiences – no matter where your customers are going or staying.
Full Journey Visibility
Get a complete view of a traveler’s journey by unifying real-time and historic contact center data with interactions from communication channels including SMS, email, and virtual assistants.
Improved Guest Experience
Deepen your understanding of the guest experience by decoding and visualizing conversations, powered by AI/ML engines, supported by 90+% accurate transcription, and keyword spotting in 40+ languages.
Empower Your Team
Create a seamless customer experience across all channels by providing agents with a view of every interaction coupled with real-time guidance and coaching.
Ensure Compliance & Guest Privacy
Take advantage of top security features including automatic PII redactions on a platform with multiple third-party certifications, including Payment Card Industry compliance (PCI), GDPR, SOC2, and more.
Increase Guest Loyalty
Deepen your understanding of a traveler’s experience and increase loyalty with sentiment analytics combined with automated actions. Identify problems and trigger automated responses before issues escalate.
Take Action & Produce Measurable Results
By automating critical business actions and multistep script guidance for agents, provide a seamless experience that prevents both customer and agent churn.
Trusted by Leading Companies
“Agents care about their performance and SuccessKPIs scorecards and evaluation tools helped us provide fair feedback that helps agents improve and stay motivated.”
– Director of Contact Center
Secure
Automatic PII Redactions, Built-in Risk-Mitigation Features
Compliant
Third party certified PCI, SOC2, HIPAA, GDPR, CCPA, LGPD compliant
Reliable
100% Uptime
Fast
Set-up in minutes
Scalable
1000, 10,000 or 100,000+ agents
More About SuccessKPI
Unify all your data for a 360-degree view in minutes
Gain a full view of multiple customer touchpoints, including real-time and historical contact center data.
Analyze 100% of customer conversations
Decode and visualize what’s happening in your customer conversations, powered by AI/ML engines
Automate actions to improve business outcomes
Build automated plays for critical action, including redacting personally identifiable information (PII) from transcripts and transaction records in real-time.
Take agent performance to the next level
Score 100% of customer calls, deliver feedback with real-time coaching, and automate quality monitoring
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