From increasingly complex technology to resource constraints––a recent study conducted by Forrester Consulting on behalf of SuccessKPI indicated that only 1 in 3 contact center operators were completely satisfied with their ability to drive better business outcomes.  

Including custom reporting, real-time and historical analytics, custom QM scorecards, and a robust AI/ML-based speech and text analytics program.

Here are a few ways AI can help – even with all those macro forces swirling around.

Creating customers for life is a core foundation at SuccessKPI and at the heart of this is a team of customer success professionals dedicated to solving customer problems and providing solutions every step of the way.

Here are three ways healthcare and health tech organizations can leverage automation for a better patient experience throughout the experience journey.

SuccessKPI fills critical gaps during migration, leading to a successful cloud deployment.

See how healthcare and health tech organizations can unlock the full potential of cloud contact centers, leverage automation for a better patient experience, and drive and retain member satisfaction.

In 2022, the government’s global contact center satisfaction index reached its peak since 2013, while in contrast, the private sector witnessed a decline.  

Only 25 percent of all CCaaS operators surveyed are content with the performance of their contact centers. That is because some vital needs get lost in the inexorable transition from legacy to more complex cloud contact centers. But all is not lost.