Pricing Plans – Per Month

Select your SuccessKPI plan to supercharge your CX.

BI & Analytics Plan

Bring ALL your contact center data sources together under one roof, and sharpen your insight.

$15 Per agent/month

Real-time Reports

Historical Reports

Data Connectors

Data Discovery

Visualization BI Tool

Speech & Text Plan

Get deep understanding of what's happening in your contact center, and take action to drive business results.

$30 Per agent/month*

Data Connectors

Data Discovery

Visualization BI Tool

Speech & Text Analytics

Speech-based Playbook Builder™

Quality Monitoring

Power Plan

Analytics plus Quality Management tools to achieve a comprehensive closed loop from insight to action.

$45 Per agent/month*

Real-time Reports

Historical Reports

Data Connectors

Data Discovery

Visualization BI Tool

Speech & Text Analytics

Full Playbook Builder™

Quality Monitoring

AI Scoring

Empower

Achieve a comprehensive closed loop from insight to action plus real-time guidance and automation.

$60 Per agent/month*

Real-time Reports

Historical Reports

Data Connectors

Data Discovery

Visualization BI Tool

Speech & Text Analytics

Full Playbook Builder™

Quality Monitoring

AI Scoring

Agent Level Access

Agent Empower

Task Automation

Terms: One-year, prepaid annual contract with evergreen renewal. Overage is billed quarterly in arrears based on usage.
Prices are in USD and subject to change, based on annual commitment​.

*+ $0.01 per minute transcription​; $0.012 per minute real-time transcription