Pricing
Pricing Plans
Choose the right plan for you and supercharge your customer experience.
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Realtime Reports
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Historical Reports
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Data Connectors
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Data Discovery
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BI Platform
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Data Connectors
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Data Discovery
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BI Platform
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Speech & Text Analytics
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Playbook Builder™
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Quality Monitoring
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Realtime Reports
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Historical Reports
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Data Connectors
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Data Discovery
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BI Platform
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Speech & Text Analytics
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Playbook Builder™
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Quality Monitoring
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AI Scoring
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Realtime Reports
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Historical Reports
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Data Connectors
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Data Discovery
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BI Platform
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Speech & Text Analytics
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Playbook Builder™
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Quality Monitoring
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AI Scoring
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Agent Assist
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Agent Level Access
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Task Automation
Compare Plans
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BI & Analytics
$15 per agent/month
$.006 per agent/minute
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Speech & Text
$30 per agent/month
$.011 per agent/minute
Plus $0.01/minute of transcription
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Power
$45 per agent/month
$.015 per agent/minute
Plus $0.01/minute of transcription
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Empower
$60 per agent/month
$.020 per agent/minute
Plus $0.01/minute of transcription
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| Realtime Reports | ||||
| Historical Reports | ||||
| Data Connectors | ||||
| Data Discovery | ||||
| BI Platform | ||||
| Speech & Text Analytics | ||||
| Playbook Builder™ | ||||
| Quality Monitoring | ||||
| AI Scoring | ||||
| Agent Assist | ||||
| Agent Level Access | ||||
| Task Automation |
*All plans reflect prepaid annual commitment. Speak to sales for custom plans.
Answers to Common Questions
What integrations are available with SuccessKPI?
SuccessKPI has prebuilt connectors to top contact center platforms in addition to over 100+ out-of-box data connectors to business apps and tools including Salesforce, Survey monkey, Microsoft Dynamics, Workday, ServiceNow, and more.
What security features are included with SuccessKPI?
SuccessKPI makes the privacy and protection of the data on our network and platform our #1 priority. In addition to platform security features such as automated PII redactions, SuccessKPI has established a full framework of policies and procedures to protect data in transit and at rest in our SaaS platform. These policies and procedures meet the highest industry standard and are audited and certified regularly in accordance with leading security and operational performance standards, including FedRAMP, PCI, SOC2, HIPAA, ISO 27001, GDPR, CCPA, LGPD, and more.
What type of support is available to customers?
SuccessKPI offers our customers a dedicated Customer Success Manager to oversee the entire success journey from onboarding to regular roadmap reviews, access to a self-service resource portal, an extended professional service team to conduct customized workshops and training, and 3 tiers of technical support up to 24/7 support via phone and email.
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