Pricing

Pricing Plans

Choose the right plan for you and supercharge your customer experience.

Per Month
Per Minute
BI & Analytics
$15
$.006
per agent/month
per agent/minute
Get started
Bring ALL your contact center data sources together under one roof, and sharpen your insight.
  • Realtime Reports
  • Historical Reports
  • Data Connectors
  • Data Discovery
  • BI Platform
  • WFM can be added for $20 per agent/month
Speech & Text
$30
$.011
per agent/month
Plus $0.012/minute of transcription
per agent/minute
Plus $0.012/minute of transcription
Get started
Get deep understanding of what’s happening in your contact center, and take action to drive business results.
  • Data Connectors
  • Data Discovery
  • BI Platform
  • Speech & Text Analytics
  • Playbook Builder™
  • Quality Monitoring
  • WFM can be added for $20 per agent/month
Power
$45
$.015
per agent/month
Plus $0.012/minute of transcription
per agent/minute
Plus $0.012/minute of transcription
Get started
Analytics plus Quality Management tools to achieve a comprehensive closed loop from insight to action.
  • Realtime Reports
  • Historical Reports
  • Data Connectors
  • Data Discovery
  • BI Platform
  • Speech & Text Analytics
  • Playbook Builder™
  • Quality Monitoring
  • GenAI Package can be added for $10 per agent/month
  • WFM can be added for $20 per agent/month
Empower
$60
$.020
per agent/month
Plus $0.012/minute of transcription
per agent/minute
Plus $0.012/minute of transcription
Get started
Achieve a comprehensive closed loop from insight to action plus real-time guidance and automation.
  • Realtime Reports
  • Historical Reports
  • Data Connectors
  • Data Discovery
  • BI Platform
  • Speech & Text Analytics
  • Playbook Builder™
  • Quality Monitoring
  • Agent Assist
  • Agent Level Access
  • Task Automation
  • GenAI Package
  • WFM can be added for $20 per agent/month

Compare Plans

 
BI & Analytics
$15 per agent/month
$.006 per agent/minute
Speech & Text
$30 per agent/month
$.011 per agent/minute
Plus $0.012/minute of transcription
Power
$45 per agent/month
$.015 per agent/minute
Plus $0.012/minute of transcription
Empower
$60 per agent/month
$.020 per agent/minute
Plus $0.012/minute of transcription
Realtime Reports
Historical Reports
Data Connectors
Data Discovery
BI Platform
Speech & Text Analytics
Playbook Builder™
Quality Monitoring
Agent Assist
Agent Level Access
Task Automation
GenAI Package
GenAI Package can be added for $10 per agent/month
WFM can be added for $20 per agent/month
BI & Analytics
$15 per agent/month
$.006 per agent/minute
Realtime Reports
Historical Reports
Data Connectors
Data Discovery
BI Platform
Speech & Text Analytics
Playbook Builder™
Quality Monitoring
Agent Assist
Agent Level Access
Task Automation
GenAI Package
GenAI Package can be added for $10 per agent/month
WFM can be added for $20 per agent/month
Speech & Text
$30 per agent/month
$.011 per agent/minute
Plus $0.012/minute of transcription
Realtime Reports
Historical Reports
Data Connectors
Data Discovery
BI Platform
Speech & Text Analytics
Playbook Builder™
Quality Monitoring
Agent Assist
Agent Level Access
Task Automation
GenAI Package
GenAI Package can be added for $10 per agent/month
WFM can be added for $20 per agent/month
Power
$45 per agent/month
$.015 per agent/minute
Plus $0.012/minute of transcription
Realtime Reports
Historical Reports
Data Connectors
Data Discovery
BI Platform
Speech & Text Analytics
Playbook Builder™
Quality Monitoring
Agent Assist
Agent Level Access
Task Automation
GenAI Package
GenAI Package can be added for $10 per agent/month
WFM can be added for $20 per agent/month
Empower
$60 per agent/month
$.020 per agent/minute
Plus $0.012/minute of transcription
Realtime Reports
Historical Reports
Data Connectors
Data Discovery
BI Platform
Speech & Text Analytics
Playbook Builder™
Quality Monitoring
Agent Assist
Agent Level Access
Task Automation
GenAI Package
GenAI Package can be added for $10 per agent/month
WFM can be added for $20 per agent/month

*All plans reflect prepaid annual commitment. Speak to sales for custom plans.

Answers to Common Questions

What integrations are available with SuccessKPI?

SuccessKPI has prebuilt connectors to top contact center platforms in addition to over 100+ out-of-box data connectors to business apps and tools including Salesforce, Survey monkey, Microsoft Dynamics, Workday, ServiceNow, and more.

What security features are included with SuccessKPI?

SuccessKPI makes the privacy and protection of the data on our network and platform our #1 priority. In addition to platform security features such as automated PII redactions, SuccessKPI has established a full framework of policies and procedures to protect data in transit and at rest in our SaaS platform. These policies and procedures meet the highest industry standard and are audited and certified regularly in accordance with leading security and operational performance standards, including FedRAMP, PCI, SOC2, HIPAA, ISO 27001, GDPR, CCPA, LGPD, and more.

What type of support is available to customers?

SuccessKPI offers our customers a dedicated Customer Success Manager to oversee the entire success journey from onboarding to regular roadmap reviews, access to a self-service resource portal, an extended professional service team to conduct customized workshops and training, and 3 tiers of technical support up to 24/7 support via phone and email.

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