Pricing Plans

Choose the right plan for you and supercharge your customer experience.

BI & Analytics

$15 per agent/month plus $0.01/minute of transcription

Bring ALL your contact center data sources together under one roof, and sharpen your insight.

  • Realtime Reports
  • Historical Reports
  • Data Connectors
  • Data Discovery
  • BI Platform
  • WFM can be added for $20 per agent/month
  • Quality Monitoring can be purchased for an additional $10 per agent/month
Get started

Speech & Text + QM

$30 per agent/month plus $0.012/minute of transcription

Get deep understanding of what's happening in your contact center, and take action to drive business results.

  • Data Connectors
  • Data Discovery
  • BI Platform
  • Speech & Text Analytics
  • Playbook Builder™
  • Quality Monitoring
  • WFM can be added for $20 per agent/month
Get started

Power

$45 per agent/month plus $0.012/minute of transcription

Analytics plus quality management tools to achieve a comprehensive closed loop from insight to action.

  • Realtime Reports
  • Historical Reports
  • Data Connectors
  • Data Discovery
  • BI Platform
  • Speech & Text Analytics
  • Playbook Builder™
  • Quality Monitoring
  • GenAI Package can be added for $10 per agent/month
  • WFM can be added for $20 per agent/month
Get started
Most Popular star

Empower

$60 per agent/month plus $0.012/minute of transcription

Achieve a comprehensive closed loop from insight to action plus real-time guidance and automation.

  • Realtime Reports
  • Historical Reports
  • Data Connectors
  • Data Discovery
  • BI Platform
  • Speech & Text Analytics
  • Playbook Builder™
  • Quality Monitoring
  • Agent Assist
  • Agent Level Access
  • Task Automation
  • GenAI Package
  • WFM can be added for $20 per agent/month
Get started

BI & Analytics

$.006 per agent/minute plus $0.01/minute of transcription

Bring ALL your contact center data sources together under one roof, and sharpen your insight.

  • Realtime Reports
  • Historical Reports
  • Data Connectors
  • Data Discovery
  • BI Platform
  • WFM can be added for $20 per agent/month
  • Quality Monitoring can be purchased for an additional $10 per agent/month
Get started

Speech & Text + QM

$.011 per agent/minute plus $0.012/minute of transcription

Get deep understanding of what's happening in your contact center, and take action to drive business results.

  • Data Connectors
  • Data Discovery
  • BI Platform
  • Speech & Text Analytics
  • Playbook Builder™
  • Quality Monitoring
  • WFM can be added for $20 per agent/month
Get started

Power

$.015 per agent/minute plus $0.012/minute of transcription

Analytics plus quality management tools to achieve a comprehensive closed loop from insight to action.

  • Realtime Reports
  • Historical Reports
  • Data Connectors
  • Data Discovery
  • BI Platform
  • Speech & Text Analytics
  • Playbook Builder™
  • Quality Monitoring
  • GenAI Package can be added for $10 per agent/month
  • WFM can be added for $20 per agent/month
Get started
Most Popular star

Empower

$.020 per agent/minute plus $0.012/minute of transcription

Achieve a comprehensive closed loop from insight to action plus real-time guidance and automation.

  • Realtime Reports
  • Historical Reports
  • Data Connectors
  • Data Discovery
  • BI Platform
  • Speech & Text Analytics
  • Playbook Builder™
  • Quality Monitoring
  • Agent Assist
  • Agent Level Access
  • Task Automation
  • GenAI Package
  • WFM can be added for $20 per agent/month
Get started

Note: All plans reflect prepaid annual commitment. Speak to sales for custom plans.

Answers to Common Questions

SuccessKPI has prebuilt connectors to top contact center platforms in addition to over 100+ out-of-box data connectors to business apps and tools including Salesforce, Survey Monkey, Microsoft Dynamics, Workday, ServiceNow, and more.

SuccessKPI makes the privacy and protection of the data on our network and platform our #1 priority. In addition to platform security features such as automated PII redactions, SuccessKPI has established a full framework of policies and procedures to protect data in transit and at rest in our SaaS platform. These policies and procedures meet the highest industry standard and are audited and certified regularly in accordance with leading security and operational performance standards, including FedRAMP, PCI, SOC2, HIPAA, ISO 27001, GDPR, CCPA, LGPD, and more.

SuccessKPI offers our customers a dedicated Customer Success Manager to oversee the entire success journey from onboarding to regular roadmap reviews, access to a self-service resource portal, an extended professional service team to conduct customized workshops and training, and 3 tiers of technical support up to 24/7 support via phone and email.
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