The First and Only Experience Analytics and Action Platform

Navigating cross-channel touch points is complex. SuccessKPI puts AI and Machine learning to work to simplify it for you. Get a 360 degree view of all your conversation data, real time updates blended with historical data, and leverage our action framework so you never miss a beat.

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Bringing SuccessKPI on board was one of the easiest implementations I have experienced…
It was as if someone turned the data lights on.

Terry Lang, Edcor, Director, Customer Experience

Empower agents
with the full picture

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Reduce the manual work it takes to understand and take action on
customer conversations with all your cross-channel conversation data in one place.

CCaaS Platforms
+
Reports and dashboards built
+
transcription
languages
s of Millions
of transactions processed

Customer-driven organizations choose SuccessKPI

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Unified analytics for your entire customer experience.

SuccessKPI is the only platform with Conversation Analytics, Speech & Text, Sentiment Analysis, Quality Monitoring and Automated Actions all in one place.

Contact Center Analytics

A superframework of CX data

Blend real time and historical contact center data in a unified, 360 degree view.

Your data, visualized the way each of your users needs. enterprise data warehouse powerful business intelligence layer.

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Speech and Text

Deep understanding of what customers and agents
are saying

Speech recognition, transcription, NLU (Natural Language Understanding) and keyword spotting in 30+ languages. AI/ML engines analyze millions of transactions across all channels at scale to surface trends and patterns.

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Playbook Builder

Proactive, automated actions to achieve your goals

Make CX data immediately valuable. Reduce churn, improve customer experience, monitor compliance, reduce AWT or AHT

Easily configure plays to take action during the conversation, after the conversation, or after considering other inputs.

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Automated Quality Management

Take agent performance to the next level

Say goodbye to manual labor and missed improvement opportunities.

Automatically score 100% of calls so that nothing goes unturned. Save valuable supervisor time for reviewing targeted supervisor scorecards, and give that managers the ability to easily identify what needs coaching, tuning and intervention.

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Enterprise Performance at Any Scale

Reliable

100% Uptime

Compliant

Third party certified
SOCII, HIPAA,
PCI compliant 

Speed

Setup in
Minutes

Scale

100, 1,000 or
10,000+ agents  

Activate on top of your CCaaS in Minutes

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See the end-to-end contact center intelligence solution deployed by the CDC and many more.

Get the guidance you need to
move in the right direction in
your cloud migration.

See how Maximus delivers a full 360 degree view of the citizen experience with SuccessKPI.