The First and Only Experience Analytics and Action Platform
Navigating cross-channel touch points is complex. SuccessKPI puts AI and Machine learning to work to simplify it for you. Get a 360 degree view of all your conversation data, real time updates blended with historical data, and leverage our action framework so you never miss a beat.
Bringing SuccessKPI on board was one of the easiest implementations I have experienced…
It was as if someone turned the data lights on.
Terry Lang, Edcor, Director, Customer Experience
with the full picture
Reduce the manual work it takes to understand and take action on
customer conversations with all your cross-channel conversation data in one place.
Customer-driven organizations choose SuccessKPI
Unified analytics for your entire customer experience.
SuccessKPI is the only platform with Conversation Analytics, Speech & Text, Sentiment Analysis, Quality Monitoring and Automated Actions all in one place.
Contact Center Analytics
A superframework of CX data
Blend real time and historical contact center data in a unified, 360 degree view.
Your data, visualized the way each of your users needs. enterprise data warehouse powerful business intelligence layer.
Speech and Text
Deep understanding of what customers and agents
Speech recognition, transcription, NLU (Natural Language Understanding) and keyword spotting in 30+ languages. AI/ML engines analyze millions of transactions across all channels at scale to surface trends and patterns.
Proactive, automated actions to achieve your goals
Make CX data immediately valuable. Reduce churn, improve customer experience, monitor compliance, reduce AWT or AHT
Easily configure plays to take action during the conversation, after the conversation, or after considering other inputs.
Automated Quality Management
Take agent performance to the next level
Say goodbye to manual labor and missed improvement opportunities.
Automatically score 100% of calls so that nothing goes unturned. Save valuable supervisor time for reviewing targeted supervisor scorecards, and give that managers the ability to easily identify what needs coaching, tuning and intervention.
Enterprise Performance at Any Scale
Third party certified
100, 1,000 or
Activate on top of your CCaaS in Minutes
See the end-to-end contact center intelligence solution deployed by the CDC and many more.
Get the guidance you need to
move in the right direction in
your cloud migration.
See how Maximus delivers a full 360 degree view of the citizen experience with SuccessKPI.