Compliance and Security

Trust and Security

Successful partnerships are built on trust. Our global team of dedicated security experts protects your data 24/7, 365 days a year. Protecting your data and customers is one of the most important objectives of any customer experience management program. SuccessKPI makes the privacy and protection of the data on our network and platform our #1 job. SuccessKPI customers can rest assured that we have established a full framework of operational systems policies and procedures orchestrated in such a way to protect data in transit and at rest in our SaaS platform. These policies and procedures meet the highest industry standard and are audited and certified regularly in accordance with leading security and operational performance standards. Including PCI, SOC2, and HIPAA.

In addition to the protections provided by our own internal and external systems and procedures, SuccessKPI also relies on a blue-chip list of suppliers which are also equipped and certified to meet the applicable standards associated with protecting customer data on behalf of enterprise customers. Going beyond the efforts taken by SuccessKPI and our suppliers, we also share a responsibility model. We have created a series of internal system controls such as role-based access and role-level data segregations to empower our enterprise customers to further control and protect data in their application space. For more questions about security, compliance, and privacy-related information, please contact us at security@SuccessKPI.com, and one of our security team members will follow up on your inquiry.

 

Security Whitepaper

Check out the SuccessKPI Security whitepaper to get details on our security processes for people, product features, cloud & network, monitoring & incident response, physical spaces, and third-parties.

Download the whitepaper here.

 

Compliance and Security Certification

Third-party assurance that SuccessKPI has implemented security best practices on your behalf.