Compliance and Security

Successful partnerships are built on trust. Our global team of dedicated security experts protects your data 24/7, 365 days a year.

 

Trust and Security

Protecting your data

Protecting your data and customers is one of the most important objectives of any customer experience management program. SuccessKPI makes the privacy and protection of the data on our network and platform our #1 job.

Our policies and procedures

SuccessKPI customers can rest assured that we have established a full framework of operational systems policies and procedures orchestrated in such a way to protect data in transit and at rest in our SaaS platform. These policies and procedures meet the highest industry standard and are audited and certified regularly in accordance with leading security and operational performance standards including PCI, SOC2, HIPAA, ISO 27001, GDPR, CCPA, LGPD, and more.

Additional protection

In addition to the protections provided by our own internal and external systems and procedures, SuccessKPI also relies on a blue-chip list of suppliers which are also equipped and certified to meet the applicable standards associated with protecting customer data on behalf of enterprise customers.

System controls for enterprise

Going beyond the efforts taken by SuccessKPI and our suppliers, we also share a responsibility model. We have created a series of internal system controls such as role-based access and role-level data segregations to empower our enterprise customers to further control and protect data in their application space.

 

For more questions about security, compliance, and privacy-related information, please contact us at privacy@successkpi.com, and one of our security team members will follow up on your inquiry.

 

Compliance and Security Certification

Third-party assurance that SuccessKPI has implemented security best practices on your behalf.

 

Security Whitepaper

Download the SuccessKPI security whitepaper to get details on our security processes for people, product features, cloud and network, monitoring and incident response, physical spaces, and third-parties.

Additional Resources

Review additional resources on SuccessKPI security and policies.

Connect with a consultant

Request a complimentary consultation on how you can strengthen your contact center's security and compliance strategy.