Rapid access to accurate information can make the difference in success or failure for those of us on the front line of customer experience in the contact center.
We created SuccessKPI to increase your visibility, to improve data accessibility and just make it easy for busy professional to drive trues business outcomes in contact centers worldwide.
Our vision is that analytics tools should make simple things easy and the most complex things possible.
Our mission is to make it easy for you to transform your customer experiences, and to drive insight, collaboration, and action in your organization from the front-line agent through to the CEO.
Partners
"Make every contact count!" With its deep opertional experience, our partner Robert C. Davis deploys SuccessKPI playbooks and visualizations to bring your contact center information alive.
Whether you're deploying on Genesys Cloud or Amazon Connect, the team at Aspen Technology Group can help scale up your operations in the cloud and make action and analytics happen fast by setting up SuccessKPI alongside your cloud migration.
"What's your possible?" By leveraging SuccessKPI, Deloitte proffessional make contact centers come to life with increasing amounts of information, power and action for contact centers born in the cloud. SuccessKPI makes simple things easy; Deloitte makes "possible" happen.
Become a technology or delivery partner
Please reach out to us to discuss opportunities. We are always adding to our ecosystem, and we'd like to collaborate with others who are tackling big challenges in operational contact center environments.