About

Our Mission

SuccessKPI brings business insight and action made easy for the next generation of enterprise contact centers.

Our mission is to provide insight, collaboration, and action from the agent to CEO.

We do this by unifying cross-channel Conversation Analytics, Speech & Text Analytics, Quality Management, and outcome data while providing a 360-degree view of the customer and agent experience. We make implementation immediate and leverage AI to ensure results are built into the process.

Our Values

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Problem Solving

We are problem solvers who are inspired by making things simpler for our customers, our partners, and ourselves.

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Innovation & Creativity

We are innovators with creativity and passion for dreaming up new and better ways. We embody grit and we love a challenge.

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Action

We are dreamers that remain firmly grounded by an action focus that brings dreams and vision to reality.

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Community

We are real humans who care about ourselves, each other, and you, while we obsess over AI, CX and success. We operate with trust, transparency, and inclusiveness.

Our Story

Your customers expect more, you should too.

Our founders had a vision for building phenomenal experiences for customers and employees. With decades of exposure to unsolved problems in the contact centers , they knew transformation was not just smart, but inevitable. So they founded SuccessKPI—the first and only experience analytics and action platform—to improve contact center outcomes from the agent to the CEO. They assembled an incredible team of super smart, hard-working experts to:

  • Knock down data silos
  • Make analytics easy and actionable
  • Give businesses, managers, and agents rapid access to accurate information
  • Enable the actions needed to make the difference between success or failure

Meet the Leadership Team

Customer Success Leadership​

VP, Global Customer Success
Senior Director, Professional Services
Director of Customer Success
Director, Customer Support

Sales Leadership​

VP, Sales
Executive Director, Emerging Markets
Head of Channel
Director, Sales
Director, Sales

Marketing Leadership​

VP, Marketing
Director, Marketing
Director, Digital & Content Strategy

Product Leadership​

Senior Director, Product
Senior Director, Product

Engineering & Operations Leadership​

Chief Architect & VP of Engineering & Co-Founder
VP, Data and Analytics & Co-Founder
CISO, Head of Operations & Security
Director Of Operations
Manager, Software Engineering, Integration

Vision & People Leadership

Head of HR and Administration
Senior Director, People and Culture

Advisory Board

Does this sound like the right fit for you?