About
Our Mission
SuccessKPI brings business insight and action made easy for the next generation of enterprise contact centers.
Our mission is to provide insight, collaboration, and action from the agent to CEO.
We do this by unifying cross-channel Conversation Analytics, Speech & Text Analytics, Quality Management, and outcome data while providing a 360-degree view of the customer and agent experience. We make implementation immediate and leverage AI to ensure results are built into the process.
Our Values
Problem Solving
We are problem solvers who are inspired by making things simpler for our customers, our partners, and ourselves.
Innovation & Creativity
We are innovators with creativity and passion for dreaming up new and better ways. We embody grit and we love a challenge.
Action
We are dreamers that remain firmly grounded by an action focus that brings dreams and vision to reality.
Community
We are real humans who care about ourselves, each other, and you, while we obsess over AI, CX and success. We operate with trust, transparency, and inclusiveness.
Our Story
Your customers expect more, you should too.
Our founders had a vision for building phenomenal experiences for customers and employees. With decades of exposure to unsolved problems in the contact centers , they knew transformation was not just smart, but inevitable. So they founded SuccessKPI—the first and only experience analytics and action platform—to improve contact center outcomes from the agent to the CEO. They assembled an incredible team of super smart, hard-working experts to:
- Knock down data silos
- Make analytics easy and actionable
- Give businesses, managers, and agents rapid access to accurate information
- Enable the actions needed to make the difference between success or failure
Meet the Leadership Team
Customer Success Leadership
Sales Leadership
Marketing Leadership
Product Leadership
Praphul Kumar
Engineering & Operations Leadership
Piyush Patel
Vision & People Leadership
Dave Rennyson
Advisory Board
Mark Turner
Kenneth Frank
Kate Lynch
Don Keane
Does this sound like the right fit for you?
Check out our open opportunities.
#PathtoSuccess
Dave Rennyson
President and CEO
Dave “Renny” Rennyson is a passionate SaaS veteran, global executive, a lifelong learner, and the co-author of “The Art of SaaS.” Dave is obsessed with customer success, solving big problems for his customers, and building highly usable SaaS products that transform the customer experience. As an early investor and founder of SuccessKPI, Dave recently joined full time as President and CEO. Prior to his role at SuccessKPI, Dave served in various senior executive roles at MicroStrategy, Genesys, Angel, Broadband Office Interactions, Spirent, and Verizon.
Dave ran sales for two years at Angel.com before being named President and CEO. Following five years of triple digit growth under his leadership, Genesys purchased Angel.com after which time Dave served as the Executive Vice President of Genesys Cloud at Genesys Telecommunications Laboratories, Inc. Following Genesys, Dave was recruited to join MicroStrategy where he served as the Senior Executive Vice President of Worldwide Sales at MicroStrategy, Inc and then as the Chief Revenue Officer of Interactions. Prior to these senior leadership roles, Dave has worked at the departmental level transforming enterprises of all sizes serving as Vice President of Marketing, Vice President of Sales, Vice President of Corporate Development, and Vice President of Engineering.
In the early start of his career, Dave served in technical and operational management roles at Verizon where he worked for almost a decade in areas of increasing responsibility in the contact center, switching control center, complex services, executive staff operations, and operations support systems development.
Dave holds more than a dozen patents ranging from IP network device testing and mobile applications to IVR and speech technology innovations. Dave completed his Bachelors Degree with honors in Economics at James Madison University and earned an MBA at Duke University's Fuqua School of Business. As a Rotary Scholar, he completed his Master's Degree of Science in Information Technology at the Engineering and Computer Science Colleges of University College London. As a global executive, David and his wife Alisa have traveled to more than 25 countries. Dave lives in Virginia with his wife and three children. He enjoys running, reading, skiing, traveling, and trying to play Catan at times too competitively with his family.
Piyush Patel
CTO and VP of Engineering
Piyush drives technology vision and architecture across SuccessKPI. He leads a globally distributed and diverse team of technologists responsible for building, operating and securing the company’s innovative serverless, highly secured and AI driven products and platform. He is also a member of company’s Board of Directors.
Prior to SuccessKPI, Piyush held multiple leadership roles at Deloitte, Amazon Web Service (AWS), Genesys, MicroStrategy etc. He brings over 20 years of product development experience in enterprise software including leading analytics, big data and AI based platforms in contact center space.
Piyush holds a Post Graduate Diploma in Information Technology from GLSIIT, Ahmedabad, India and a Bachelors of Engineering degree from Gujarat University, India.
Additionally, Piyush is a co-founder of an international school in India (Rangoli International School) for children in 1st Grade through 10th Grade. Piyush volunteers with BAPS Charities, which specializes in community empowerment, educational services, humanitarian relief, health and wellness, and environmental protection.
Praphul Kumar
Chief Product Officer
Praphul loves to build what’s next. He has a passion for solving customer problems by leveraging design, technology and data science in a SaaSy way. Praphul brings over 20 years of experience in Customer Experience, AI and Analytics space and held leadership positions in many organizations like Microstrategy and Genesys where he built and launched many products in the market.
Praphul holds a Bachelor’s degree from IIT India and MBA from University of Maryland College park. In his extra time, he loves to cook, watch movies and go on long drives with family.
Mark Turner
Mark brings over 25 years of enterprise software sales experience to Success KPI. Previously, he was the global head of sales at Genesys, the market leader in contact center software. During this period he transformed the business into a high growth SaaS company, uniquely focused on innovation and customer results. Mark is the President of Richmond Bridge Advisors, a consultancy focused on go to market strategy and sales effectiveness. He is also an advisor to Permira, the PE firm that partnered with Genesys.
Kenneth Frank
CEO of Turning Technologies
Kenneth Frank is Chief Executive Officer of Turning Technologies, an education technology company. He has led other enterprise software and services companies such as Kibo Software, Aptean Software, Alcatel-Lucent, AT&T Bell Laboratories, and BellSouth Telecommunications. He currently serves on the Board of Councilors for the Marshall School of Business at the University of Southern California and has previously served on the boards of industry organizations, including Alliance for Telecommunications Industry Solutions, the Telecommunications Management Forum and the USC Center for Telecommunications Management.
Kate Lynch
Founder and Chief Communication
Officer of Strategix Communication
Kate Lynch is a seasoned communications executive with extensive Silicon Valley / EMEA experience working with enterprise software brands. A dual US/UK citizen, her global perspective facilitates strategic communications and relationships that significantly raise the brand equity of the organizations she works with. Her leadership in both external and internal communications has helped guide the efforts of startups and public companies alike.
Don Keane
SVP of Marketing at SmartLinx
Don Keane is Senior Vice President of Marketing at SmartLinx, a leading HCM solution. He has over 25 years of successful business and brand building experience at a number of world-class technology companies. Don has held key roles at Genesys, MicroStrategy, Angel, EarthLinks, Intuit, Citrix, General Mills, and Rust-Oleum.