About SuccessKPI

Next Generation Experiences for the World

SuccessKPI is a revolutionary insight & action platform that uses AI, analytics, and automation to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.

Our mission is to provide insight, collaboration, and action from the agent to CEO. Our on-demand platform enables organizations to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences.

We are trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.

Our Values

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Problem Solving

We are problem solvers who are inspired by making things simpler for our customers, our partners, and ourselves.

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Innovation & Creativity

We are innovators with creativity and passion for dreaming up new and better ways. We embody grit and we love a challenge.

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Action

We are dreamers that remain firmly grounded by an action focus that brings dreams and vision to reality.

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Community

We are real humans who care about ourselves, each other, and you, while we obsess over AI, CX and success. We operate with trust, transparency, and inclusiveness.

Our Story

Your customers expect more, you should too.

Our founders had a vision for building phenomenal experiences for customers and employees. With decades of exposure to unsolved problems in the contact centers , they knew transformation was not just smart, but inevitable. So they founded SuccessKPI—the first and only experience analytics and action platform—to improve contact center outcomes from the agent to the CEO. They assembled an incredible team of super smart, hard-working experts to:

  • Knock down data silos
  • Make analytics easy and actionable
  • Give businesses, managers, and agents rapid access to accurate information
  • Enable the actions needed to make the difference between success or failure

Meet the Leadership Team

Customer Success Leadership​

VP, Global Customer Success
Senior Director, Professional Services
Director of Customer Success
Director, Customer Support

Sales Leadership​

Executive Director, Emerging Markets
Head of Channel
Director of Sales

Marketing Leadership​

VP, Marketing
Director, Digital & Content Strategy

Product Leadership​

Senior Director, Product
Senior Director, Product

Engineering & Operations Leadership​

Chief Architect & VP of Engineering & Co-Founder
VP, Data and Analytics & Co-Founder
CISO, Head of Operations & Security
Director Of Operations
Manager, Software Engineering, Integration

Vision & People Leadership

Head of HR and Administration
Senior Director, People and Culture

Advisory Board

Looking for an opportunity to join the team?