Careers

Life at SuccessKPI

Diversity, Equity & Inclusion

We are committed to a diverse and inclusive workplace, where employees, customers, and partners feel comfortable bringing their whole authentic selves to work. We embrace differences and unique ideas and look forward to learning from one another each and every day.

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of Global Employees are Women
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of U.S. Employees are from Underrepresented Groups
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of U.S. Leaders are from Underrepresented Groups

Our Values

We solve problems for our customers

We care for our partners & teammates

We work hard but don’t take ourselves too seriously

We make simple things easy and comples things possible

We are creative & innovative

We value inclusivity & diversity

Perks and benefits

Succeed from Anywhere

Our virtual headquarters keep us connected from anywhere you are. Work remotely while connecting with your team through digital and regional events.

Flexibility & Life-Work Balance

Unlimited PTO & flexible work schedules to help balance life
Family First – Competitive benefits including paid parental leave for birth, adoption, and fostering; top-notch health plans with the ability to flex your schedule to care for your family.

Community Support

Paid Volunteer Floating Holidays to participate in company sanctioned or independently chosen community events. We make it easy to keep your voice active in your community by offering employees the time they need to volunteer or participate in local elections.

Wellness Matters

We offer competitive medical, dental, vision, and employee assistance plans along with company-wide fitness challenges.

Competitive Compensation

Fair and thoughtful compensation, equity grants, and employer-matched 401(k) are paired with opportunities for career growth and development.

Early Career Options

We offer a top-tier internship program with the ability to transition into associate-level positions post-graduation.

Open Positions

Customer Success Manager

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!

Are you looking to join one of the fastest-growing analytics companies?  Do you want to get deeply immersed with our growing list of customers?  Are you ready to find new growth paths for the company?  Do you want to “roll up your sleeves” when a customer needs help to drive an issue to resolution?  We are looking for a qualified Customer Success Manager (CSM) to drive adoption and customer success within a growing portfolio of top-tier customer accounts. You will be asked to drive business value and successful outcomes by aligning the SuccessKPI product and services with the strategic business goals and needs of our customers.

Job Location: Remote work from home

Why work for SuccessKPI: 

Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work
Opportunity to work for a fast-growth global company in the rapidly growing analytics space
Opportunity for career development and growth opportunities as we grow and scale
Opportunity to build industry relationships and work alongside seasoned industry experts
Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI!

What You’ll Do:

Understand how our customers want to use SuccessKPI and help make these aspirations a reality
Be the customer companion on their journey through on-boarding, adoption and a lifetime of success.
Collaborate across SuccessKPI departments and customize the response to the needs of our customers
Be a part of an Account team that manages enterprise accounts consisting of Fortune 10 and Fortune 50 companies and responsible for Annual Recurring Revenue of $2-5MM.
Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at SuccessKPI.
Manage updates in our customer relationship management tools
Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance and work closely with support on other needs
Understand the concepts and importance of identifying growth areas in existing customer base  
Help build expansion opportunities – passive selling
Travel as needed to support Customer meetings, trainings or other company meetings & business (required travel typically less than 20%)

What you’ll Bring:

Ability to help customers overcome technical and training hurdles while expanding their use of the platform
5+ years in customer facing roles – Sales/Support/Services/Architecture, with at least 1-2 years of enterprise account management experience
Ability to handle escalation management
Strong project management fundamentals
Passionate about building customer success for the SuccessKPI “Brand” 
Being a change agent and solution maker
DNA – You possess the “Helper Gene” and are proactive in acting on behalf of your customers
Hands-on experience with data warehousing ecosystems (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of data schemas (OLTP vs. OLAP, snowflake, etc.)
Hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, MicroStrategy, Tableau, Qlik, PowerBI, SQL
Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus
Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure and Google Cloud
Contact Center management familiarity and experience with IVR, ACD, agents and call queues

About  SuccessKPI  Inc.:

SuccessKPI is a rapidly growing and thriving global business providing a pure SaaS analytics platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics, and the real-time action power of playbooks to act on customer conversations. Customers can get started in minutes with this robust and actionable customer experience management platform.

For more information on SuccessKPI, please visit us at successkpi.com

SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A

Apply Now

Do you have what it takes to thrive at SuccessKPI? Apply Here

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!

If you think you’d be a great fit for SuccessKPI and do not see a job posting open that suits your skills, please feel free to submit a resume here.

SuccessKPI is a global company with a vision to inspire and enable next generation experiences for the world. With a deep focus on achieving success through a shared understanding that we are stronger together, we weave our values into everything we do. Our employees are innovators and builders that help shape the future of our organization.

We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong life-work balance. We offer a flexible work environment as a fully remote team, so that you can thrive in today’s ever-changing world. If this sounds like a team you’d be proud to work with, apply today and join us.