Careers

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Who We Are

SuccessKPI is a global company with a vision to inspire and enable next generation experiences for the world. With a deep focus on achieving success through a shared understanding that we are stronger together, we weave our values into everything we do. Our employees are innovators and builders that help shape the future of our organization.

We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong life-work balance. We offer a flexible work environment as a fully remote team, so that you can thrive in today’s ever-changing world. If this sounds like a team you’d be proud to work with, apply today and join us.

“The people of SuccessKPI make it an inviting and exciting workplace. Every person embodies the meaning of collaboration and community. The CEO actively participates in our conversations while empowering us to own our work.”

Lyndon Thweatt, Customer Support

“There’s open atmosphere and readiness to collaborate makes SuccessKPI a great place to work as a team. You’ll notice that on day one.”

Gayetri Bhattacharjee, Product

“I feel a sense of belonging and freedom working here because of the people at SuccessKPI.”

Selva B, Engineering

Life at SuccessKPI

Diversity, Equity & Inclusion

 

We are committed to a diverse and inclusive workplace, where employees, customers, and partners feel comfortable bringing their whole authentic selves to work. We embrace differences and unique ideas and look forward to learning from one another each and every day.

  • 0 %
    of Global Employees are Women
  • 0 %
    of U.S. Employees are from Underrepresented Groups
  • 0 %
    of U.S. Leaders are from Underrepresented Groups

Our Values

We solve problems for our customers

We care for our partners & teammates

We work hard but don’t take ourselves too seriously

We make simple things easy and complex things possible

We are creative & innovative

We value inclusivity & diversity

Perks and benefits

Succeed from Anywhere

Our virtual headquarters keep us connected from anywhere you are. Work remotely while connecting with your team through digital and regional events.

Flexibility & Life-Work Balance

Unlimited PTO & flexible work schedules to help balance life
Family First – Competitive benefits including paid parental leave for birth, adoption, and fostering; top-notch health plans with the ability to flex your schedule to care for your family.

Community Support

Paid Volunteer Floating Holidays to participate in company sanctioned or independently chosen community events. We make it easy to keep your voice active in your community by offering employees the time they need to volunteer or participate in local elections.

Wellness Matters

We offer competitive medical, dental, vision, and employee assistance plans along with company-wide fitness challenges.

Competitive Compensation

Fair and thoughtful compensation, equity grants, and employer-matched 401(k) are paired with opportunities for career growth and development.

Early Career Options

We offer a top-tier internship program with the ability to transition into associate-level positions post-graduation.

Open Positions

Contact Center Curriculum Developer

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!

Contact Center Curriculum Developer 

 

We are looking for a Curriculum Developer with contact center management experience to join our instructional design team. As part of our team, you help design and create role-based training and curriculum based upon best practices that will enable customers and partners to use the SuccessKPI platform. You may also evaluate existing curriculums and help integrate new technology or adapt them into digital formats.  

Job Location: Remote in Brazil, India or Poland (Poland will be a B2B Contractor opportunity)

Why Work for SuccessKPI  

  • Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work.   
  • Opportunity to work for a fast-growth global company in the rapidly growing analytics space.   
  • Opportunity for career development and growth opportunities as we grow and scale.   
  • Opportunity to build industry relationships and work alongside seasoned industry experts.   
  • Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI!  

     

What You Will Do  

  • Document best practices according to the contact center management role. 
  • Analyze the given subject and create a course outline, including the timetable, and post it on the internet or applicable eLearning devices. 
  • Create eLearning activities within the given subject and provide outcome-based objectives. 
  • Develop eLearning materials that are creative and innovative with regards to the group of learners; and provide supporting materials like video, audio clips, website links, interactive simulations and games as needed. 
  • Assess the degree of course difficulty and ensure alignment with the learner’s understanding and prior knowledge. 
  • Coordinate with other learning and subject matter experts to provide insight regarding developed courses. 
  • Interact with learners using different types of mediums such as group chats or eLearning classrooms to address concerns involving the given subject.   

 

What You Will Bring 

Required qualifications to be successful in this role:  

  • A bachelor’s degree in education, educational technology, or any related field.  
  • A minimum of 5 years of experience working and managing a contact center. 
  • A master’s degree in any of the above specializations is highly desirable but not mandatory. 
  • Innovative with the ability to formulate ideas quickly and effortlessly. 
  • Contact Center background is a must.  

  

Technical & Industry Knowledge 

  • In-depth knowledge about managing a contact center. 
  • Ability to document best practices and devise course materials. 
  • Ability to storyboard courses prior to development.  
  • Project Management skills including the extensive use of outlines, graphs, visual aids, etc. 
  • Presentation skills and the ability to use technology as a tool for eLearning materials. 
  • Communication skills both in written and verbal form. 
  • Proficient at using Articulate 360 Rise and storyline, Camtasia, and LMS Platforms. 
  • Visual and artistic abilities creating imagery out of ideas and presenting facts in an interesting manner. 
  • Assessment development with the ability to align assessments with company objectives. 

  

Leadership & Interpersonal Skills 

  • Passion for knowledge with a demonstrable enthusiasm for learning and teaching others.  
  • Superior communication skills to communicate complex topics in terms that others can understand. 
  • Strategic mindset towards the big picture while capturing and managing the small details involved.  
  • Innovation, vision, and creativity to take information and craft it into something tangible that can be used to impart wisdom. 
  • Teamwork and the ability to work collaboratively with all organizational levels. 
  • Time management and flexibility to ensure effective completion of tasks. 
  • Ability to give and take constructive criticism for the purpose of improvement. 

About SuccessKPI Inc.: 

SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience. 

For more information on SuccessKPI, please visit us at successkpi.com  

SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A

Apply Now

Do you have what it takes to thrive at SuccessKPI? Apply Here

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!

If you think you’d be a great fit for SuccessKPI and do not see a job posting open that suits your skills, please feel free to submit a resume here. 

SuccessKPI is a global company with a vision to inspire and enable next generation experiences for the world. With a deep focus on achieving success through a shared understanding that we are stronger together, we weave our values into everything we do. Our employees are innovators and builders that help shape the future of our organization.

We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong life-work balance. We offer a flexible work environment as a fully remote team, so that you can thrive in today’s ever-changing world. If this sounds like a team you’d be proud to work with, apply today and join us.

We are committed to a diverse and inclusive workplace, where employees, customers, and partners feel comfortable bringing their whole authentic selves to work. We embrace differences and unique ideas and look forward to learning from one another each and every day.

Learn more about our values & competitive benefits by visiting our website: https://successkpi.com/careers/

 

About SuccessKPI Inc.: 

SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience. 

For more information on SuccessKPI, please visit us at successkpi.com  

SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A

Apply Now

Senior Cloud Full-Stack Engineer – Remote, India

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!

Senior Cloud Full-Stack Engineer

 

As a Cloud Full-Stack Engineer, you will provide support to the Engineering team by designing, testing and implementing various microservices and data pipelines. Your experience with full stack (back-end/front-end) development of data driven applications will provide our customers with impactful solutions. If you have experience building scalable, high-performance, customer-centric products, microservices, and data pipelines this is the job for you.

Job Location: Remote Work, India (Only applicants based in India should apply)

 

Why work for SuccessKPI:

· Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work

· Opportunity to work for a fast-growth global company in the rapidly growing analytics space

· Opportunity for career development and growth opportunities as we grow and scale

· Opportunity to build industry relationships and work alongside seasoned industry experts

· Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI!

 

What You’ll Do:

· Collaborate with your peers to deliver high-quality and customer impacting solutions

· Lead the creation of features and system enhancements from technical design through production deployment and support to ensure a fast and reliable experience for our customers

· Participate in the full application life cycle from technical design to development, testing, and deployment using contemporary cloud-based development tools

· Interact directly with customers, project team, and other stakeholders to ensure customer success

· Work with product owners to understand desired initiatives and implement application capabilities

· Design, develop and integrate SaaS Serverless applications using modern web technologies

· Influence cross-functional teams of business stakeholders and team members to derive maximum value from data pipeline solutions.

· Develop proofs of concept (POC) as needed, integrating new components with back-office systems during the design and requirements phase to evaluate products and integration strategies

· Validate application code against unit tests, security tests, and profiling tools

· Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments

· Produce project documentation, including functional and technical designs, and end-user guides

 

What You’ll Bring – Required qualifications to be successful in this role:

· 5+ years of professional experience with AWS Cloud based technology & AWS Certifications

· A strong background in AWS Services and ability to demonstrate technical excellence when building scalable architectures.

· Strong scripting, object-oriented design, or coding skills

· 8+ years of Hands-on professional experience with dynamic languages like Python, NodeJS etc

· Demonstrated proficiency with SQL, data modeling and patterns.

· Strength in big data processing and with data pipeline tools

· Be a passionate communicator, advisor, and advocate for the Customer.

· Demonstrate a deep understanding of Software Development.

· Be passionate about developing your peers and participating in hiring.

· Excellent documentation and verbal communication skills.

· Good time management skills, self-motivation, Strong Analytical and Critical Thinking skills and self-discipline as a remote worker

· Contact Center background is a big PLUS.

 

TECHNICAL SKILLS:

• Broad knowledge of the AWS platform with AWS Certifications required

• Knowledge of underlying AWS services – including but not limited to: Serverless, Kinesis, Lambda, Step Function, EventBridge, SQS, SNS, S3, IAM, API gateway, Redshift, DynamoDB, Amazon Connect, Lex, Cognito, Glue, Open Search (Elastic Search – Kibana)

• Knowledge of Python packages such as Boto3, Numpy, Pandas, Spacy, AWS Wrangler etc.

• Experience with Designing and Building Real time and batch pipeline.

• Experience with Docker/Kubernetes and container orchestration (ECS or EKS).

• Previous product development experience in cloud environments at scale.

 

APTITUDE:

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Candidate should display exceptional problem-solving skills and creativity

• Excellent communications with the collaboration skills required to lead technical discussions and to share information with business and technology staff

• Curiosity to learn new technical skills and implement; it drives technical efficiencies, new product development.

 

 

About SuccessKPI Inc.: 

SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience. 

For more information on SuccessKPI, please visit us at successkpi.com  

SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A

Apply Now

Senior Data Engineer – Remote, India

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!

Senior Data Engineer

Do you like learning new technologies and solving problems at scale? Do you thrive in a fast-paced, competitive, team-oriented environment? As a dedicated Senior Data Engineer within our ML team, you will provide technical support for the team by creating and maintaining datasets and architecting efficient storage and streaming of data working specifically on data pipelines, deployments, data exploration, and visualizations. 

Job Location: Remote Work, India (Only applicants based in India should apply – all others will not be reviewed)

Why work for SuccessKPI:

· Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work

· Opportunity to work for a fast-growth global company in the rapidly growing analytics space

· Opportunity for career development and growth opportunities as we grow and scale

· Opportunity to build industry relationships and work alongside seasoned industry experts

· Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI!

 

What You’ll Do:

· Collaborate with your peers to deliver high-quality and customer impacting solutions

· Lead the creation of features and system enhancements from technical design through production deployment and support to ensure a fast and reliable experience for our customers

· Participate in the full application life cycle from technical design to development, testing, and deployment using contemporary cloud-based development tools

· Interact directly with customers, project team, and other stakeholders to ensure customer success

· Work with product owners to understand desired initiatives and implement application capabilities

· Influence cross-functional teams of business stakeholders and team members to derive maximum value from data pipeline solutions.

· Develop proofs of concept (POC) as needed

· Validate application code against unit tests, security tests, and profiling tools

· Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments

· Produce project documentation, including functional and technical designs, and end-user guides

 

What You’ll Bring – Required qualifications to be successful in this role:

· 5+ years of professional experience with AWS Cloud based technology & AWS Certifications

· A strong background in AWS Services and ability to demonstrate technical excellence when building scalable architectures.

· Strong scripting and coding skills

· Hands-on professional experience with dynamic languages like Python

· Demonstrated proficiency with SQL, data modeling and patterns.

· Be a passionate communicator, advisor, and advocate for the Customer.

· Excellent documentation and verbal communication skills.

· Good time management skills, self-motivation, strong analytical and critical thinking skills and self-discipline as a remote worker

· Contact Center background is a big PLUS.

 

TECHNICAL SKILLS:

5+ years of working experience in design and development of data warehouses

Hands on experience on AWS services like RDS, Redshift, S3, lambda, CloudWatch, Eventbridge, SNS  

• Working knowledge of snowflake database a plus

Proficiency in SQL programming and experience with developing Redshift stored procedures for efficient data manipulation 

• Experience with various ETL/ELT solutions for different data elements 

• Programming experience on Python preferred 

• Experience with integration of deployments with bitbucket 

• Experience with performance analysis/troubleshooting and SQL tuning/analyzing SQL plans

 

APTITUDE:

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Candidate should display exceptional problem-solving skills and creativity

• Excellent communications with the collaboration skills required to lead technical discussions and to share information with business and technology staff

• Curiosity to learn new technical skills and implement; it drives technical efficiencies, new product development

• Desire to be a team player and help grow along with a hardworking team

 

 

About SuccessKPI Inc.: 

SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience. 

For more information on SuccessKPI, please visit us at successkpi.com  

SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A

Apply Now

Service Delivery Manager – Remote, Thailand

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!

 

Service Delivery Manager 

 

The Service Delivery Manager is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. They are responsible for delivering SuccessKPI solutions for customers or Partners. This position is responsible for developing a high level of expertise across the majority of SuccessKPI products.  

Job Location: Remote Work, Thailand, Philippines, or India – MUST BE FLUENT IN THAI & ENGLISH

 

Why work for SuccessKPI:   

  • Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work  
  • Opportunity to work for a fast-growth global company in the rapidly growing analytics space   
  • Opportunity for career development and growth opportunities as we grow and scale   
  • Opportunity to build industry relationships and work alongside seasoned industry experts   
  • Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI!  

     

What You’ll Do:    

  • Demonstrates product expertise in most Contact Center products i.e. Genesys/Amazon Connect/Ujet/Talkdesk 
  • Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer  
  • Follows PS implementation standards  
  • Assesses complex project situations to make appropriate recommendations to both internal team and the customer  
  • Initiates and suggests process improvements to Project Managers and other Management to increase efficiency for delivery of SuccessKPI solutions  

 

Solution Deployment (85%)  

  • Works in close concert with Project Manager in successfully delivering projects  
  • Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team  
  • Execution of project plan tasks associated with engagements  
  • Test plan validation  
  • Maintains on average 70% utilization for billable projects  
  • Identifies engagement-related problem areas and solves the issues in a proactive manner  
  • Assists the Support group in performing service call/maintenance activities as required  
  • Provide technical training to internal or external resources as needed  
  • Maintains friendly and professional attitude in stressful situations  

 

Administration (5%)  

  • Maintains accurate and timely submission of timesheets, expense reports, and project-related forms  
  • Maintains regular internal communications with project team, team lead, and manager  
  • Provides feedback and updates to internal processes through internal documentation  
  • Follows standard department processes  

 

Training (10%)  

  • Continues to stay abreast of technology through internal training, lab development, and industry standard training/certifications  

   

What You’ll Bring: 

  • Background or education in Telecommunication/Computer Engineering, Computer Science, Computer Technology, related technical discipline, or equivalent professional technical experience  
  • 3+ years of experience with Contact Center technologies  
  • Knowledge on Amazon Web Services (AWS)  
  • Development experience building apps and integration leveraging APIs, JSON, and JavaScript  
  • 6+ years of related experience   
  • Excellent communication skills – must be able fluent in both English & Thai language 
  • Software: MicroStrategy, MS Office (Sharepoint, Word, Excel, PowerPoint, Access), Email (MS Outlook)  

 

Highly Desired Technical Skills   

  • Python; MicroStrategy; AWS DevOPS certified  

 

Business Skills   

  • Capable of working on or leading a team through a fast paced and complex project  
  • Excellent verbal and written business communication skills, including escalation management and information presentation  
  • Knowledge of customer service processes  
  • Knowledge of Cloud change control processes  
  • Exercises good judgment  
  • Strong follow-through, ownership & responsibility on tasks assigned  
  • Effective time management and maintains flexibility  

    

About SuccessKPI Inc.: 

SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience. 

For more information on SuccessKPI, please visit us at successkpi.com  

SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A

Apply Now
Wherever you are, join us to transform the world of customer experiences.

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