Account Executive

Do you have a passion for solving customer’s problems and creating solutions? Do you thrive in a fast-paced, competitive, team-oriented environment?   We are looking for motivated and “customer focused” sales professionals to join our awesome sales team! As a SuccessKPI Account Executive, you will be responsible for generating opportunities, building lifelong customer relationships, driving revenue growth and contributing to our dynamic growth culture. 

Job Location: Remote work from home, travel will be required up to 40% of time.  

Why work for SuccessKPI:  

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space   
• Opportunity for career development and growth opportunities as we grow and scale   
• Opportunity to build industry relationships and work alongside seasoned industry experts   
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do:    

• Reports directly to VP of Sales 
• Solve customer problems by uncovering their needs and wants 
• Meet with customers and prospects to explain and identify how our solutions align with their needs 
• Develop pipeline: Find prospects and qualify viable leads 
• Operate effectively with existing technology partners 
• Lead executive level conversations with existing customers to ensure value realization and advocacy 
• Work closely with local and regional partners to drive additional revenue and market share in tandem with Customer Success 
• Become an expert on SuccessKPI products, services, use cases and provide capabilities briefings on a regular basis 
• Ability to articulate SuccessKPI value proposition and key competitive differentiators 
• Identify buyer personal profiles and understand their needs 
• Consult with sales and marketing leadership to ensure efficiency and alignment across teams 
• Track and monitor your work 
• Attend marketing events, trade shows, sales educational events and seminars 
• Stay up to date with the latest sales trends and best practices 
• Report to management team on a weekly basis to provide metrics and track progress and results 

What You’ll Bring:   

• BS or BA Degree in Business Administration, or other related degree. 
• 8+ years of experience in technology sales 
• 5+ years of experience working as an Account Executive, or similar role 
• Proven experience uncovering customer needs/problems 
• Confirmed ability to qualify prospects 
• Great command of MS Office, CRM and BRM tools 
• Experience with LinkedIn and social selling and prospecting techniques 
• Critical thinker and problem-solving skills 
• Proven record of successful deals closed 
• Strong relationship building skills 
• Sense of ownership and pride in your performance and impact on company’s success 
• Excellent writing skills 
• Excellent time-management skills 
• Great interpersonal and communication skills 
• Winning mindset and hardworking attitude 
• Added Bonus: Experience working in the call center industry 

Are you looking to join one of the fastest-growing analytics companies?  Do you want to get deeply immersed with our growing list of customers?  Are you ready to find new growth paths for the company?  Do you want to “roll up your sleeves” when a customer needs help to drive an issue to resolution?  We are looking for a qualified Customer Success Manager (CSM) to drive adoption and customer success within a growing portfolio of top-tier customer accounts. You will be asked to drive business value and successful outcomes by aligning the SuccessKPI product and services with the strategic business goals and needs of our customers. 

Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role. We are unable to make any exceptions to this requirement: AZ, CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ. NY, PA. TN, TX, VA, WA 

Why work for SuccessKPI:  

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space  
• Opportunity for career development and growth opportunities as we grow and scale  
• Opportunity to build industry relationships and work alongside seasoned industry experts  
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do: 

• Understand how our customers want to use SuccessKPI and help make these aspirations a reality 
• Be the customer companion on their journey through on-boarding, adoption and a lifetime of success. 
• Collaborate across SuccessKPI departments and customize the response to the needs of our customers 
• Be a part of an Account team that manages enterprise accounts consisting of Fortune 10 and Fortune 50 companies and responsible for Annual Recurring Revenue of $2-5MM. 
• Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at SuccessKPI.
• Manage updates in our customer relationship management tools
• Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance and work closely with support on other needs
• Understand the concepts and importance of identifying growth areas in existing customer base  
• Help build expansion opportunities – passive selling 
• Travel as needed to support Customer meetings, trainings, or other company meetings & business (required travel typically less than 20%)

What you’ll Bring: 

• Ability to help customers overcome technical and training hurdles while expanding their use of the platform 
• 5+ years in customer facing roles – Sales/Support/Services/Architecture, with at least 2-3 years of enterprise account management experience and at least 1+ year of technical account management
• Ability to handle escalation management
• Strong project management fundamentals
• Passionate about building customer success for the SuccessKPI “Brand” 
• Being a change agent and solution maker
• DNA – You possess the “Helper Gene” and are proactive in acting on behalf of your customers
• Hands-on experience with data warehousing ecosystems (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of data schemas (OLTP vs. OLAP, snowflake, etc.)
• Hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, MicroStrategy, Tableau, Qlik, PowerBI, SQL
• Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus
• Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure and Google Cloud
• Contact Center management familiarity and experience with IVR, ACD, agents and call queues 

Senior Data Engineer

Do you like learning new technologies and solving problems at scale? Do you thrive in a fast-paced, competitive, team-oriented environment? As a dedicated Senior Data Engineer within our ML team, you will provide technical support for the team by creating and maintaining datasets and architecting efficient storage and streaming of data working specifically on data pipelines, deployments, data exploration, and visualizations. 

Job Location: Remote Work, India (Only applicants based in India should apply – all others will not be reviewed)

Why work for SuccessKPI:

· Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work

· Opportunity to work for a fast-growth global company in the rapidly growing analytics space

· Opportunity for career development and growth opportunities as we grow and scale

· Opportunity to build industry relationships and work alongside seasoned industry experts

· Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI!

What You’ll Do:

· Collaborate with your peers to deliver high-quality and customer impacting solutions

· Lead the creation of features and system enhancements from technical design through production deployment and support to ensure a fast and reliable experience for our customers

· Participate in the full application life cycle from technical design to development, testing, and deployment using contemporary cloud-based development tools

· Interact directly with customers, project team, and other stakeholders to ensure customer success

· Work with product owners to understand desired initiatives and implement application capabilities

· Influence cross-functional teams of business stakeholders and team members to derive maximum value from data pipeline solutions.

· Develop proofs of concept (POC) as needed

· Validate application code against unit tests, security tests, and profiling tools

· Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments

· Produce project documentation, including functional and technical designs, and end-user guides

What You’ll Bring – Required qualifications to be successful in this role:

· 5+ years of professional experience with AWS Cloud based technology & AWS Certifications

· A strong background in AWS Services and ability to demonstrate technical excellence when building scalable architectures.

· Strong scripting and coding skills

· Hands-on professional experience with dynamic languages like Python

· Demonstrated proficiency with SQL, data modeling and patterns.

· Be a passionate communicator, advisor, and advocate for the Customer.

· Excellent documentation and verbal communication skills.

· Good time management skills, self-motivation, strong analytical and critical thinking skills and self-discipline as a remote worker

· Contact Center background is a big PLUS.

TECHNICAL SKILLS:

• 5+ years of working experience in design and development of data warehouses

• Hands on experience on AWS services like RDS, Redshift, S3, lambda, CloudWatch, Eventbridge, SNS  

• Working knowledge of snowflake database a plus

• Proficiency in SQL programming and experience with developing Redshift stored procedures for efficient data manipulation 

• Experience with various ETL/ELT solutions for different data elements 

• Programming experience on Python preferred 

• Experience with integration of deployments with bitbucket 

• Experience with performance analysis/troubleshooting and SQL tuning/analyzing SQL plans

APTITUDE:

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Candidate should display exceptional problem-solving skills and creativity

• Excellent communications with the collaboration skills required to lead technical discussions and to share information with business and technology staff

• Curiosity to learn new technical skills and implement; it drives technical efficiencies, new product development

• Desire to be a team player and help grow along with a hardworking team

We are seeking a Senior Professional Services (PS) Project Manager with experience driving software implementation programs in the enterprise SaaS space. 

In this role, you will focus on executing day-to-day management of assigned projects, including planning, tracking, risk mitigation, and communication. The person in this role ensures delivery of value to our customers by coordinating our cross-functional service delivery efforts, maintaining situational awareness of current project status at both the strategic and detail level and communicating clearly and consistently with stakeholders and upper management. 

The Sr. PS Project Manager is a vital member of the PS team managing the day-to-day operations of key customer projects with responsibility for tracking project status and profitability, coordinating project resources, and managing client expectations. In this role, you will be the primary interface with the customer to manage the triple constraints (schedule, scope, budget), learning the client’s business and expanding the reach and visibility of SuccessKPI into the account. Responsible for all assigned SuccessKPI resources, including sub-contractors. Manages all financial aspects of the project, including forecasting and revenue recognition.

Essential to our vision of inspiring and enabling next-generation customer experience is building trust with our customers and partners. As the project leader, you will make that possible.

Job Location: Remote – (US EAST – Preference given to those located in driving distance to the VA/DC area.

Why work for SuccessKPI:   

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space   
• Opportunity for career development and growth opportunities as we grow and scale   
• Opportunity to build industry relationships and work alongside seasoned industry experts  
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Bring 

• Minimum 7 years of relevant experience in the enterprise software industry, ideally in the contact center, CRM, or telecommunications market. PMP preferred, not required.
• Proven project management experience in complex IT solutions, preferably service delivery
• Ability to take the initiative, troubleshoot, build relationships, develop a team, and gain support across functions
• Ability to work unsupervised and in a proactive manner, with a sense of urgency
• Proven ability to work under pressure both within a team and on your own
• Expert in the use of project management software tools and the Microsoft Office product suite
• Experience with Jira, Salesforce, and Smartsheet a plus
• Practical experience in implementation engagements, large-scale systems integrations, vendor, and consultant management
• Strong familiarity with software project management methodologies and best practices
• Excellent analysis, problem-solving, team-, conflict-, and time-management skills
• Ability to manage medium-to-high-risk, high-complexity projects independently
• Knowledge of the company’s products and services
• Adept with negotiation techniques to reach an agreement despite widely differing viewpoints
• Consistently able to set clear expectations, manage team performance, and build high morale among team members
• Successfully maintain confidentiality and carry out assignments that are sensitive in nature
• Must exhibit fluent English-language verbal and written communication skills
• Must exhibit strong interpersonal skills

What You’ll Do 

• Determine and define project scope and objectives that deliver customer value 
• Develop and manage a detailed project schedule and working plan
• Facilitate and manage complex, cross-functional, cross-business projects to completion 
• Provide project updates on a consistent basis to various stakeholders including strategy, adjustments, and progress 
• Track project timelines and costs to meet targets 
• Follow standard PS operational processes and guidelines
• Achieve customer satisfaction goals
• Utilize industry best practices, techniques, and standards throughout the entire project
• Measure project performance to identify areas for improvement
• Maintain close links with other functions in the Customer Success division and other departments, especially sales, pre-sales, support, and education
• Maintain good relationships with clients, partners, and third-party vendors
• Provide feedback for the continuous incremental improvement of our processes

Do you have a passion for solving customer problems? Do you thrive in a fast-paced, competitive, team-oriented, start-up environment? We are looking for a motivated and customer-focused Solutions Consultant to join our team!   

Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role. We are unable to make any exceptions to this requirement: AZ, CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ. NY, PA. TN, TX, VA, WA

Why work for SuccessKPI:   

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space  
• Opportunity for career development and growth opportunities as we grow and scale   
• Opportunity to build industry relationships and work alongside seasoned industry experts   
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI!  

What You’ll Do:    

• Run discovery workshops with business users to uncover gaps and opportunities for improvement, identifying specific use cases that are relevant to the customer 
• Partner closely with sales teams through the presales process, including delivering value-based product demonstrations for customers, partners, and prospects; responding to bids, Requests for Proposals (RFPs), and related requests; and assisting in building a compelling business case for customers 
• Create and present a customized demo around customers’ use cases, business objectives, and competitive differentiators 
• Find creative solutions to solve unique business problems 
• Partner closely with cross-functional teams (i.e. sales, product, and services) to support best practices, resolve technical concerns, identify feature requests, and track bugs 
• Create and manage proof of concepts and manage customer expectations 
• Representing the company at various conferences and events 
• Respond to RFP requests and work closely with product management, marketing, and sales 

  What You’ll Bring: 

Required qualifications to be successful in this role: 

• BS or BA Degree 
• 5+ years of experience with one or more Contact Center as a Service (CCaaS) platforms, specifically including Genesys Cloud, Amazon Connect, LiveVox, UJET, or TalkDesk (Amazon Connect experience strongly preferred at this time) 
• 5+ years of experience with Business Intelligence (BI), analytics, quality management, or operations management tools in a contact center environment 
• Experience with multiple customer interaction channels, including IVRs, inbound/outbound voice, email, chat, SMS, and social 
• Experience in a consultative approach to customers in a presales or customer-facing role for a SaaS company preferred 
• Excellent interpersonal, communication, persuasion, presentation, and writing skills 
• Must be willing to work in a fast-paced startup environment 
• Ability to travel to partner and customer locations when required 
• Ability to put the customer first 
• Goal-oriented winning mindset and hardworking attitude 
• Desire and ability to work in a high-growth start-up environment requiring flexibility and ingenuity

SuccessKPI Benefits:

• Virtual Work opportunity
• Opportunity to work and help shape a fast-growing company
• Medical, Dental, and Vision Insurance
• Stock Option Plan
• Open Time Off
• Paid parental leave for birth, adoption, and fostering
• 11 paid Company holidays
• 401k Savings Plan – with employer match
• Basic Life Insurance provided at no cost to you
• Accidental Death & Dismemberment Insurance coverage
• Long Term Disability Insurance
• Short Term Disability Insurance
• Life-Work Balance
• Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges.
• Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves