We are seeking both an Associate level Analytics Consultant and a mid-level Analytics Consultant at this time.

The Analytics Consultant is a self-driven individual with a proactive mentality and a passion for helping organizations solve complex business and technology problems. A professional interested in developing skills in the consulting, presales, support, and customer success areas, the consultant will interact with internal senior leadership and quickly ramp up to interact with customers and prospects.   Are you smart and driven to succeed?  Interested in learning new technology?   Do you like working with numbers and analytics?  If you answered yes, you will succeed here! 

Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, NE, NC, NJ, PA, TN, TX, VA

Why work for SuccessKPI:  

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space   
• Opportunity for career development and growth opportunities as we grow and scale  
• Opportunity to build industry relationships and work alongside seasoned industry experts  
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do  

• Leverage analytics tools to derive business insights 
• Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. 
• Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility 
• Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack
• Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations
• Document best practices to increase our knowledge base 

What You’ll Bring 

• Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related degrees or equivalent work experience
• 4+ years relevant work experience in data & analytics focused role for our Analytics Consultant opening & 1+ years relevant experience for our Associate Analytics Consultant role
• Strong interpersonal, verbal, and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.) 
• Completion of 1+ AWS certification or related cloud experience, a plus 
• Strong analytical and logical problem-solving approach 
• Adaptable individual who can create structure in ambiguous or rapidly changing environments
• Highly self-motivated and able to work independently as well as in a team environment 
• Data analytics experience ( PowerBI /Tableau/MicroStrategy), a plus. 
• CCaaS  experience (Genesys Cloud, TalkDesk, AWS Connect), a plus. 

SuccessKPI Benefits:

• Virtual Work opportunity
• Opportunity to work and help shape a fast-growing company
• Medical, Dental, and Vision Insurance
• Stock Option Plan
• Open Time Off
• Paid parental leave for birth, adoption, and fostering
• 11 paid Company holidays
• 401k Savings Plan – with employer match
• Basic Life Insurance provided at no cost to you
• Accidental Death & Dismemberment Insurance coverage
• Long Term Disability Insurance
• Short Term Disability Insurance
• Life-Work Balance
• Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges.
• Development and career growth opportunities at one of the coolest companies around, if we do say so ourselve

Account Executive

Do you have a passion for solving customer’s problems and creating solutions? Do you thrive in a fast-paced, competitive, team-oriented environment?   We are looking for motivated and “customer focused” sales professionals to join our awesome sales team! As a SuccessKPI Account Executive, you will be responsible for generating opportunities, building lifelong customer relationships, driving revenue growth and contributing to our dynamic growth culture. 

Job Location: Remote work from home, travel will be required up to 40% of time.  

Why work for SuccessKPI:  

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space   
• Opportunity for career development and growth opportunities as we grow and scale   
• Opportunity to build industry relationships and work alongside seasoned industry experts   
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do:    

• Reports directly to VP of Sales 
• Solve customer problems by uncovering their needs and wants 
• Meet with customers and prospects to explain and identify how our solutions align with their needs 
• Develop pipeline: Find prospects and qualify viable leads 
• Operate effectively with existing technology partners 
• Lead executive level conversations with existing customers to ensure value realization and advocacy 
• Work closely with local and regional partners to drive additional revenue and market share in tandem with Customer Success 
• Become an expert on SuccessKPI products, services, use cases and provide capabilities briefings on a regular basis 
• Ability to articulate SuccessKPI value proposition and key competitive differentiators 
• Identify buyer personal profiles and understand their needs 
• Consult with sales and marketing leadership to ensure efficiency and alignment across teams 
• Track and monitor your work 
• Attend marketing events, trade shows, sales educational events and seminars 
• Stay up to date with the latest sales trends and best practices 
• Report to management team on a weekly basis to provide metrics and track progress and results 

What You’ll Bring:   

• BS or BA Degree in Business Administration, or other related degree. 
• 8+ years of experience in technology sales 
• 5+ years of experience working as an Account Executive, or similar role 
• Proven experience uncovering customer needs/problems 
• Confirmed ability to qualify prospects 
• Great command of MS Office, CRM and BRM tools 
• Experience with LinkedIn and social selling and prospecting techniques 
• Critical thinker and problem-solving skills 
• Proven record of successful deals closed 
• Strong relationship building skills 
• Sense of ownership and pride in your performance and impact on company’s success 
• Excellent writing skills 
• Excellent time-management skills 
• Great interpersonal and communication skills 
• Winning mindset and hardworking attitude 
• Added Bonus: Experience working in the call center industry 

The Senior Analytics Consultant is a self-driven individual with a proactive mentality who has a passion for helping organizations solve complex business and technology problems. A professional interested in developing skills in the consulting, presales, support, and customer success areas, the associate consultant will interact with internal senior leadership and quickly ramp up to interact with customers and prospects.  Are you unsure if you have what it takes?  Are you smart and driven to succeed?  Interested in learning new technology?   Do you like working with numbers and analytics?  You will succeed here! 

Job Location: Remote work from home – India or Poland* 

*In Poland this is a full-time B2B contractor position  

Why work for SuccessKPI:  

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space   
• Opportunity for career development and growth opportunities as we grow and scale   
• Opportunity to build industry relationships and work alongside seasoned industry experts   
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do: 

• Leverage analytics tools to derive business insights 
• Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. 
• Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility 
• Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack 
• Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations 
• Document best practices to increase our knowledge base  

What You’ll Bring: 

• Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related experience. 
• Minimum of 7+ years’ experience in SaaS  
• Completion of 1+ AWS certification or related cloud experience, a plus 
• Experience in implementing MicroStrategy Reports, Dashboards and  
  Freeform SQL reports is a must
 
• Strong working knowledge of SQL and ability to write and tune complex queries.
 
• Hands-on experience with RedShift is a plus 
• Linguistics, behavioral science background 
• Speech and Text skills with ability to build framework to ID topic trends 
• Ramp & ongoing monitoring 
• Analytics skills with end-to-end date flow knowledge 
• Quality management skills including ability to build framework, scoring mechanisms and provide improvement recommendations 
•  opportunities for improvements 
• Strong interpersonal, verbal and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.) 
• Strong analytical and logical problem-solving approach (Identify, describe, resolve) 
• Adaptable individual who can create structure in ambiguous or rapidly changing environments 
• Highly self-motivated and able to work independently as well as provide direction to team and defines what needs to be done 

SuccessKPI India Benefits: 

• Virtual Work opportunity 
• Opportunity to work and help shape a fast-growing company 
• Paid Holidays 
• Paid Leave / Paid Time Off 
• Parental Leave 
• EPF 
• Medical Insurance 
• Accidental Disability Coverage 
• Perk Stipend 
• Stock Options 
• Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves 

Are you looking to join one of the fastest-growing analytics companies?  Do you want to get deeply immersed with our growing list of customers?  Are you ready to find new growth paths for the company?  Do you want to “roll up your sleeves” when a customer needs help to drive an issue to resolution?  We are looking for a qualified Customer Success Manager (CSM) to drive adoption and customer success within a growing portfolio of top-tier customer accounts. You will be asked to drive business value and successful outcomes by aligning the SuccessKPI product and services with the strategic business goals and needs of our customers. 

Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role. We are unable to make any exceptions to this requirement: AZ, CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ. NY, PA. TN, TX, VA, WA 

Why work for SuccessKPI:  

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space  
• Opportunity for career development and growth opportunities as we grow and scale  
• Opportunity to build industry relationships and work alongside seasoned industry experts  
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do: 

• Understand how our customers want to use SuccessKPI and help make these aspirations a reality 
• Be the customer companion on their journey through on-boarding, adoption and a lifetime of success. 
• Collaborate across SuccessKPI departments and customize the response to the needs of our customers 
• Be a part of an Account team that manages enterprise accounts consisting of Fortune 10 and Fortune 50 companies and responsible for Annual Recurring Revenue of $2-5MM. 
• Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at SuccessKPI.
• Manage updates in our customer relationship management tools
• Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance and work closely with support on other needs
• Understand the concepts and importance of identifying growth areas in existing customer base  
• Help build expansion opportunities – passive selling 
• Travel as needed to support Customer meetings, trainings, or other company meetings & business (required travel typically less than 20%)

What you’ll Bring: 

• Ability to help customers overcome technical and training hurdles while expanding their use of the platform 
• 5+ years in customer facing roles – Sales/Support/Services/Architecture, with at least 2-3 years of enterprise account management experience and at least 1+ year of technical account management
• Ability to handle escalation management
• Strong project management fundamentals
• Passionate about building customer success for the SuccessKPI “Brand” 
• Being a change agent and solution maker
• DNA – You possess the “Helper Gene” and are proactive in acting on behalf of your customers
• Hands-on experience with data warehousing ecosystems (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of data schemas (OLTP vs. OLAP, snowflake, etc.)
• Hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, MicroStrategy, Tableau, Qlik, PowerBI, SQL
• Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus
• Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure and Google Cloud
• Contact Center management familiarity and experience with IVR, ACD, agents and call queues 

Do you have a passion for solving customer problems? Do you thrive in a fast-paced, competitive, team-oriented, start-up environment? We are looking for a motivated and customer-focused Solutions Consultant to join our team! The right candidate will have advanced experience as a Contact Center Solutions Architect with a proven track record of assisting sales with navigating large enterprise deals.

Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, NE, NC, NJ, PA, TN, TX, VA 

Why work for SuccessKPI:   

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space  
• Opportunity for career development and growth opportunities as we grow and scale   
• Opportunity to build industry relationships and work alongside seasoned industry experts   
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI!  

What You’ll Do:    

• Run discovery workshops with business users to uncover gaps and opportunities for improvement, identifying specific use cases that are relevant to the customer 
• Partner closely with sales teams through the presales process, including delivering value-based product demonstrations for customers, partners, and prospects; responding to bids, Requests for Proposals (RFPs), and related requests; and assisting in building a compelling business case for customers 
• Create and present a customized demo around customers’ use cases, business objectives, and competitive differentiators 
• Find creative solutions to solve unique business problems 
• Partner closely with cross-functional teams (i.e. sales, product, and services) to support best practices, resolve technical concerns, identify feature requests, and track bugs 
• Create and manage proof of concepts and manage customer expectations 
• Representing the company at various conferences and events 
• Respond to RFP requests and work closely with product management, marketing, and sales 

  What You’ll Bring: 

Required qualifications to be successful in this senior role: 

• BS or BA Degree or equivalent experience
• 9+ years of experience with one or more Contact Center as a Service (CCaaS) platforms, specifically including Genesys Cloud, Amazon Connect, LiveVox, UJET, or TalkDesk required
• 5+ years of experience with Business Intelligence (BI), analytics, quality management, or operations management tools in a contact center environment 
• Experience with multiple customer interaction channels, including IVRs, inbound/outbound voice, email, chat, SMS, and social 
• Experience in a consultative approach to customers in a presales or customer-facing role for a SaaS company preferred 
• Excellent interpersonal, communication, persuasion, presentation, and writing skills 
• Must be willing to work in a fast-paced startup environment 
• Ability to travel to partner and customer locations when required 
• Ability to put the customer first 
• Goal-oriented winning mindset and hardworking attitude 
• Desire and ability to work in a high-growth start-up environment requiring flexibility and ingenuity

SuccessKPI Benefits:

• Virtual Work opportunity
• Opportunity to work and help shape a fast-growing company
• Medical, Dental, and Vision Insurance
• Stock Option Plan
• Open Time Off
• Paid parental leave for birth, adoption, and fostering
• 11 paid Company holidays
• 401k Savings Plan – with employer match
• Basic Life Insurance provided at no cost to you
• Accidental Death & Dismemberment Insurance coverage
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Life-Work Balance
• Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges.
• Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves