Simple and Scalable for Enterprise Operations
Modernize quality management with automation at every level and unlock performance insights critical to the entire contact center, from the agent to the CEO.
Smart Selection
Leverage Playbook Builder™ to automate which calls are sent to the evaluation workspace based on pre-defined topics, themes, and sentiments. Looking for something? Quickly filter calls by agent, topic, date range, call queue, and sentiment, and easily move them to the evaluation workspace.
Set Evaluation Standards
Set your evaluation criteria for conversations using an out-of-box evaluation form or customize using a simple form-building tool.
Activate AI Scoring
Evaluate 100% of conversations with AI-powered machine scoring. Plus, calibrate calls between machine and supervisor scores.
Automate Reporting
Automate the delivery of reports that combine quality and coaching data with other contact center performance to provide deeper insights.
Maximus Achieves 30% Cost Saving in Quality Management
See how SuccessKPI’s machine scoring enabled upwards of 30% cost savings associated with quality management as Maximus sought to launch a cloud-based remote contact center for the Centers for Disease Control and Prevention (CDC) during the COVID-19 pandemic.
The SuccessKPI Difference
Easy to Use
Designed for the busy business user to use easily without hours of set-up and training.
Integrated
Fully integrated with BI reporting and speech analytics tool for powerful insights.
Automated
Powered by Playbook Builder™ for real-time action and critical alerts that save you time.
Scalable
Built to meet the evolving security and data requirements of global enterprise companies.
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