Next Generation Software & Technology Experiences
Next Generation Software & Technology Experiences
Transform your software and tech business to be at the forefront of optimized customer experiences, insight analytics, and data security with SuccessKPI’s revolutionary insight and action platform.
See how software and technology companies are enhancing customer experiences with SuccessKPI
Telecommunication, software, media, entertainment and other technology companies can expand their innovation into customer service, loyalty, and experience.
Improve Operational Efficiency
Gain customer insights to help reduce operational costs and call times.
Unlock Customer Experience Insights
Use sentiment analysis to create memorable experiences for customers and subscribers.
Optimize Agent Training
Turn successful outcomes into an impactful training process for all agents.
Maximize Security Measures
Maintain compliance, monitor fraud detection, secure data, and protect privacy.
Achieve Compliant Interactions
Provide agents with access to tools and information securely, no matter where they work.
Deliver On-Demand Availability
Connect with customers through multiple channels in every part of their journey.
Trusted by Leading Companies
“SuccessKPI enables us to achieve extraordinary levels of transcription accuracy. Their machine learning and automation tools allow us to deploy applications and POCs in a fraction of the time required by previous platforms.”
– ComunikiMe
Secure
Automatic PII Redactions, Built-in Risk-Mitigation Features
Compliant
Third party certified PCI, SOC2, HIPAA, GDPR, CCPA, LGPD compliant
Reliable
100% Uptime
Fast
Set-up in minutes
Scalable
1000, 10,000 or 100,000+ agents
More About SuccessKPI
Unify all your data for a 360-degree view in minutes
Gain a full view of multiple customer touchpoints, including real-time and historical contact center data.
Analyze 100% of customer conversations
Decode and visualize what’s happening in your customer conversations, powered by AI/ML engines
Automate actions to improve business outcomes
Build automated plays for critical action, including redacting personally identifiable information (PII) from transcripts and transaction records in real-time.
Take agent performance to the next level
Score 100% of customer calls, deliver feedback with real-time coaching, and automate quality monitoring
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