MAPFRE Brazil Increases Customer Retention from 1% to 40% and Protects Revenue within 60 Days of Implementing SuccessKPI AI-Powered Quality Management
Insurance leader replaced sample-based quality monitoring with automated analysis of 100% of customer conversations, identifying its top-performing retention behaviors and protecting approximately BRL 1 million in revenue per month.
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CX Network: 5 dimensions for analyzing human and AI agent performance
Your AI Agents need a performance review — just like the humans next to them. Dave Rennyson, CEO, SuccessKPI sets out five dimensions you should measure to determine which calls your human or AI agents should be handling
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Most Contact Centers Have an AI Strategy but Do Not Execute on Automation, Finds SuccessKPI Survey on Contact Center Maturity
Global survey of over 400 contact centers finds majority of contact centers’ data is too unorganized or decentralized for AI use, and the US is behind on AI adoption.
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HRTech Interview with Dave Rennyson, CEO of SuccessKPI
HRTech Cube: Dave Rennyson from SuccessKPI shares his insights on contact center AI and workforce management.
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The Agile Brand Guide: SuccessKPI’s Human-in-the-Loop AI Builds Regulatory Defensibility
The Agile Brand Guide's September 5 roundup covered SuccessKPI's three new AI quality management capabilities and credited the reasoning traces, override logs and customer-written guidance behind them.
Read MoreBefore you cut your contact center workforce for AI agents, read the fine print
CX Network: Dave Rennyson explains what the AI job-loss headlines get wrong, and how to plan for the transition to a workforce of human and AI agents
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Three SuccessKPI AI releases automate quality review work for human and AI agents while leaving human judgment in place
New AI capabilities compress the setup, search, and scoring work that slows quality teams down with a human in the loop at each step.
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The Best Workforce Management (WFM)/Workforce Engagement Management (WEM): The 2026 CRM Industry Leader Awards
SuccessKPI is strictly a cloud-native WFM provider. And it is very good at what it does. SuccessKPI has been recognized across the industry for bringing WFM, analytics, quality management, and AI into a single operational intelligence environment.
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SuccessKPI Powers Next Generation Hybrid Contact Centers with WEM for Webex Cloud
New integration with Cisco combines Webex Contact Center with SuccessKPI's AI-native WEM platform to optimize performance across human and AI agents
Read MoreAwards & Recognitions
