How Workforce Management Can Help You
20%
Increase in SLA performance
80%
Decrease in manual reporting time
25%
Increase in agent productivity
Precise, AI-Powered Forecasting
- Forecast your live channel traffic using advanced AI
- Precisely forecast traffic and staffing needs down to 15 min segments
- Automatically detect traffic trends and anomalies with deep learning algorithms
- Easily and quickly adjust forecasts
Meet SLAs at Every Step with Automation
- Schedule in seconds with AI
- Quickly make intraday changes
- Simple views for real-time action teams to track and monitor changes – even across multi-team access to the same schedule
Empower Your Teams with Real-time Views
- Track real-time and historical adherence and conformance
- Monitor roll-up metrics and drill into any interaction for context
- Improve motivation with transparency
Get the Full Picture of your CX and EX in One Place with Advanced Business Intelligence
- Slice and dice data exactly to your needs with advanced AI-powered business intelligence
- Understand the full journey for all your interactions
- Dive deep to improve agent performance based on operational metrics that you care for
Simple Integration to Your CX Tech Stack
Access your data in one place with 180+ third-party data integrations. Seamlessly merge your contact center data with WFM data. Leverage out-of-the-box reports and dashboards or quickly define any custom attribute, report, dashboard you need, all within an incredibly powerful and simple-to-use platform made for business users.
Our Speakers
