“Bringing SuccessKPI on board was one of the easiest implementations I have experienced. On day 1, we were able to start listening and scoring calls. It was as if someone turned the data lights on for Edcor.” — Terry Lang, Director of CX at Edcor
“At Maximus, we are constantly looking for new ways to innovate and improve the Citizen Journey and contact center experience. SuccessKPI allowed us to deliver increased capacity, automated quality review, and agent compliance and performance improvements for government agencies.”
Automatic PII Redactions, Built-in Risk-Mitigation Features
Third party certified PCI, SOC2, HIPAA, GDPR, CCPA, LGPD compliant
Set-up in minutes
1000, 10,000 or 100,000+ agents
Schedule a free consultation with our solutions expert and see how you can securely unify data from the multi-channel customer experience journey and integrate insights and action recommendations with popular CCaaS solutions in just minutes.