See how retail and eCommerce businesses are meeting customer demands with SuccessKPI
Engage in memorable multi-channel interactions that align with the varying preferences of today’s shoppers while remaining secure and compliant.
Full Journey Visibility
Get a complete view of consumer insights and trends by unifying real-time and historic contact center data with interactions from communication channels including SMS, email, and virtual assistants.
Enhance Customer Experiences
Provide memorable and convenient shopping experiences by decoding and visualizing conversations, powered by AI/ML engines, supported by 90+% accurate transcription, and keyword spotting in 100+ languages.
Empower Your Associate Team
Spark joy and create a seamless shopping journey across all channels by providing associates with a view of every interaction coupled with real-time guidance and coaching.
Ensure Compliance & Customer Privacy
Take advantage of top security features including automatic PII redactions on a platform with multiple third-party certifications, including payment card industry compliance (PCI), GDPR, SOC2, and more.
Increase Customer Loyalty
Understand customer expectations and increase loyalty with sentiment analytics combined with automated actions. Identify problems and trigger automated responses before issues escalate.
Take Action & Produce Measurable Results
By automating critical business actions and multistep script guidance for associates, provide a seamless experience that prevents both customer and customer rep churn.
Enterprise Performance at Any Scale
Reliable
100% Uptime
Compliant
Third party certified PCI, SOC2, HIPAA, GDPR, CCPA, LGPD compliant
Fast
Set-up in minutes
Secure
Automatic PII Redactions, Built-in Risk-Mitigation Features
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“Agents care about their performance and SuccessKPIs scorecards and evaluation tools helped us provide fair feedback that helps agents improve and stay motivated.”
– Director of Contact Center
More About SuccessKPI
Unify all your data for a 360-degree view in minutes
Gain a full view of multiple customer touchpoints, including real-time and historical contact center data.
Analyze 100% of customer conversations
Decode and visualize what’s happening in your customer conversations, powered by AI/ML engines.
Automate actions to improve business outcomes
Build automated plays for critical action, including redacting personally identifiable information (PII) from transcripts and transaction records in real-time.
Take agent performance to the next level
Score 100% of customer calls, deliver feedback with real-time coaching, and automate quality monitoring.
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