Next-Generation Shopping Experiences  

Next Generation Shopping Experiences

Deliver next-generation retail experience by unifying customer insights and automating time-consuming processes with SuccessKPI’s revolutionary insight and action platform.

Man online shopping at home.

See how retail and eCommerce businesses are meeting customer demands with SuccessKPI

Engage in memorable multi-channel interactions that align with the varying preferences of today’s shoppers while remaining secure and compliant.

Full Journey Visibility

Get a complete view of consumer insights and trends by unifying real-time and historic contact center data with interactions from communication channels including SMS, email, and virtual assistants.

Enhance Customer Experiences

Provide memorable and convenient shopping experiences by decoding and visualizing conversations, powered by AI/ML engines, supported by 90+% accurate transcription, and keyword spotting in 40+ languages.

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Empower Your Associate Team

Spark joy and create a seamless shopping journey across all channels by providing associates with a view of every interaction coupled with real-time guidance and coaching.

Ensure Compliance & Customer Privacy

Take advantage of top security features including automatic PII redactions on a platform with multiple third-party certifications, including Payment Card Industry compliance (PCI), GDPR, SOC2, and more. 

Increase Customer Loyalty

Understand customer expectations and increase loyalty with sentiment analytics combined with automated actions. Identify problems and trigger automated responses before issues escalate.

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Take Action & Produce Measurable Results

By automating critical business actions and multistep script guidance for associates, provide a seamless experience that prevents both customer and customer rep churn.

Trusted by Leading Companies

“Agents care about their performance and SuccessKPIs scorecards and evaluation tools helped us provide fair feedback that helps agents improve and stay motivated.”
– Director of Contact Center


Automatic PII Redactions, Built-in Risk-Mitigation Features


Third party certified PCI, SOC2, HIPAA, GDPR, CCPA, LGPD compliant


100% Uptime


Set-up in minutes


1000, 10,000 or 100,000+ agents

More About SuccessKPI

Unify all your data for a 360-degree view in minutes

Gain a full view of multiple customer touchpoints, including real-time and historical contact center data.

Analyze 100% of customer conversations

Decode and visualize what’s happening in your customer conversations, powered by AI/ML engines

Automate actions to improve business outcomes

Build automated plays for critical action, including redacting personally identifiable information (PII) from transcripts and transaction records in real-time.

Take agent performance to the next level

Score 100% of customer calls, deliver feedback with real-time coaching, and automate quality monitoring

Learn more about our all-in-one platform
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