Success Stories

Hear from global industry leaders how SuccessKPI has transformed their CX.

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BYl
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National Telecom
vibrant
Riu
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IHg
celink
Australian-group
MAPFRE
Maximum
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Gannett
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Frost & Sullivan

Frost & Sullivan features Command Center Success

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OP360 Raises the Bar for Agent Performance

OP360 Raises the Bar for Agent Performance

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delivers personalized experiences

Grupo Multi Transforms CX with QA

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Vibrant Fireside Chat

Fireside Chat with Grant Riewe, CTO at Vibrant Emotional Health

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SuccessKPI Maximus

Maximus Saves 30% QM Costs for CDC

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Success Story

State Collection Service Gains Critical Visibility into the Business

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BYLCompanies

BYL Leverages Auto-QM for Compliance and CX Results

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Alegeus Logo

Alegeus Transforms Contact Center Reporting

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Edcor_featured

Edcor Launches Advanced Analytics in < 40-Hours

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Training effectiveness

“Training effectiveness has jumped 80%, making quality monitoring our strongest development lever.”

Camila Nascimento, Gerente de TI e Processos, Grupo Multi
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Business professionals networking Presenter explaining AI and analytics concepts

The Numbers Speak for Themselves

Automation

10% arrow up

Automation

Agent churn

25% Arrow-down

Agent churn

Transfers

10% Arrow-down

Transfers

NPS

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NPS

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