Customer Stories


Stories of Success

Businesses across every size and industry trust SuccessKPI to improve their CX.

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Sean Bohl, Banner Health

As part of our migration, SuccessKPI was able to replicate our prior Genesys Engage reporting environment in our new Genesys Cloud platform with the same look and feel, and enhance it with customized reporting with clearly defined KPIs. The SuccessKPI team delivered results. – Sean Bohl, Sr. Director of Customer Experience Channels, Banner Health

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At Maximus, we are constantly looking for new ways to innovate and improve the Citizen Journey and contact center experience. SuccessKPI allowed us to deliver increased capacity, automated quality review, and agent compliance and performance improvements for government agencies.

Bringing SuccessKPI on board was one of the easiest implementations I have experienced. On day 1, we were able to start listening and scoring calls. It was as if someone turned the data lights on for Edcor. — Terry Lang, Director of CX at Edcor

“SuccessKPI has been a game-changer for our company. Their robust data analytics solution has revolutionized our reporting process, saving us countless hours previously spent manually assembling reports in Excel. Thanks to SuccessKPI, we’ve been able to dive deeper into our data, uncovering valuable insights that have empowered us to identify areas of improvement in our contact center.” – Michael Pena-Ariet, Process Innovation Analyst at Alegeus

Immediate ​Time to Value

AI/ML for the ​Business User

360 Degree View ​of Conversations

Real-Time ​Action Framework

Scalable, Secure, Serverless SaaS​

SuccessKPI enables us to achieve extraordinary levels of transcription accuracy. Their machine learning and automation tools allow us to deploy applications and POCs in a fraction of the time required by previous platforms.


Global Contact Center Partners

Featured at AWS Re:Invent

“The CDC worked with Maximus and AWS partner, SuccessKPI…to understand for instance an end-to-end view of agent effectiveness and insights into the root causes of vaccination hesitancy.” – Swami Sivasubramanian, VP of Database, Analytics and Machine Learning at Amazon Web Services (AWS)

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Leading Compliance and Security Certifications

Third-party assurance that SuccessKPI has implemented security best practices on your behalf.

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