Customer Stories
Stories of Success
Businesses across every size and industry trust SuccessKPI to improve their CX.
Fireside Chat with Grant Riewe, CTO at Vibrant Emotional Health
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Maximus Saves 30% QM Costs for CDC
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Grupo Multi Delivers Personalized Experience at Scale
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Edcor Launches Advanced Analytics in < 40-Hours
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State Collection Service Gains Critical Visibility into the Business
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BYL Leverages Automated QM for Compliance and CX Results
See the storySuccessKPI enables us to achieve extraordinary levels of transcription accuracy. Their machine learning and automation tools allow us to deploy applications and POCs in a fraction of the time required by previous platforms.
Measure Success
10%
Automation
25%
Agent churn
10%
Transfers
10%
NPS
Featured at AWS Re:Invent
“The CDC worked with Maximus and AWS partner, SuccessKPI…to understand for instance an end-to-end view of agent effectiveness and insights into the root causes of vaccination hesitancy.” – Swami Sivasubramanian, VP of Database, Analytics and Machine Learning at Amazon Web Services (AWS)
WatchLeading Compliance and Security Certifications
Third-party assurance that SuccessKPI has implemented security best practices on your behalf.
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