Next Generation BPO Contact Centers
Next Generation BPO Contact Centers
Business Process Outsourcing (BPO) contact centers can tackle the rapid changes of digital transformation and customer demand with SuccessKPI’s revolutionary insight and action platform.
See how BPOs are helping businesses securely drive outcomes with SuccessKPI
As the demand for outsourcing increases, you can provide organizations with the essential combination of innovative and protective advantages.
Improve Process Efficiency
Optimize reservations, logistics, and services while reducing operational costs and call times
Enhance Customer Experiences
Use sentiment analysis to create memorable experiences for customers
Optimize Agent Training
Turn successful outcomes into an impactful training process for all agents
Maximize Security Measures
Maintain compliance, monitor fraud detection, secure data, and protect privacy
Achieve Compliant Interactions
Provide agents with access to tools and information securely, no matter where they work
Self-service Dashboards
Easily manage client self-service dashboards with data secured based on business units and roles
Trusted by Leading Companies
“SuccessKPIs automation engines allowed us to evaluate each part of a conversation, and effectively coach and empower our agents while taking coverage from a small human sample to 100% sampling.” — VP of Engagement, Government BPO
Secure
Automatic PII Redactions, Built-in Risk-Mitigation Features
Compliant
Third party certified PCI, SOC2, HIPAA, GDPR, CCPA, LGPD compliant
Reliable
100% Uptime
Fast
Set-up in minutes
Scalable
1000, 10,000 or 100,000+ agents
More About SuccessKPI
Unify all your data for a 360-degree view in minutes
Gain a full view of multiple customer touchpoints, including real-time and historical contact center data.
Analyze 100% of customer conversations
Decode and visualize what’s happening in your customer conversations, powered by AI/ML engines
Automate actions to improve business outcomes
Build automated plays for critical action, including redacting personally identifiable information (PII) from transcripts and transaction records in real-time.
Take agent performance to the next level
Score 100% of customer calls, deliver feedback with real-time coaching, and automate quality monitoring
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