See how healthcare providers and payers are transforming patient experience with SuccessKPI
Full Journey Visibility
Get a complete view of a patient’s journey by unifying EHR data, real-time and historic contact center data, and interactions from communication channels including SMS, email, and virtual assistants.
Improved Patient Experience
Gain insight into the patient experience by decoding and visualizing conversations, powered by AI/ML engines, supported by 90+% accurate transcription, and keyword spotting in 100+ languages.
Empower Your Care Team
Create a seamless patient and member experience across all channels by providing agents with a view of every interaction coupled with real-time guidance and coaching.
Ensure Compliance & Patient Privacy
Take advantage of top security features including automatic PII redactions on a platform with multiple third-party certifications, including Health Insurance Portability and Accountability Act (HIPAA), GDPR, SOC2, and more.
Increase Patient Loyalty
Deepen your understanding of patient experiences and increase loyalty with sentiment analytics combined with automated actions. Identify problems and trigger automated responses before issues escalate.
Take Action & Produce Measurable Results
By automating critical business actions and multistep script guidance for agents, provide a seamless experience that prevents both member and agent churn.
Maximus Achieves 30% Cost Saving in Quality Management
See how SuccessKPI’s machine scoring enabled upwards of 30% cost savings associated with quality management as Maximus sought to launch a cloud-based remote contact center for the Centers for Disease Control and Prevention (CDC) during the COVID-19 pandemic.
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More About SuccessKPI
Unify all your data for a 360-degree view in minutes
Gain a full view of multiple customer touchpoints, including real-time and historical contact center data.
Analyze 100% of customer conversations
Decode and visualize what’s happening in your customer conversations, powered by AI/ML engines.
Automate actions to improve business outcomes
Build automated plays for critical action, including redacting personally identifiable information (PII) from transcripts and transaction records in real-time.
Take agent performance to the next level
Score 100% of customer calls, deliver feedback with real-time coaching, and automate quality monitoring.
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