Eliminate Blind Spots
Every call depends on what happens at the edge—the agent’s network, device, and environment.
Capture and analyze real-time data to:
- Uncover the true cause of performance issues
- Resolve problems before they impact customers
- Prevent future disruptions for a more consistent experience
Monitor and Drive Action
Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on:
- Desktop: CPU & memory usage, OS and browser details, softphone logs, errors
- Network: Wi-Fi signal strength, provider and band, packet loss, split tunnel connectivity
- Headset: Device brand and model, audio settings, audio levels
- Agent Experience: Feedback, reported issues, routing profiles, queue details
- Call Performance: Contact IDs, channel concurrency, softphone event streams
Faster Troubleshooting
End-to-End Visibility
Actionable Insights
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