Last-Mile Connectivity
Ensure exceptional agent and caller experiences with advanced edge performance monitoring
Eliminate Blind Spots
Every call depends on what happens at the edge—the agent’s network, device, and environment.
Capture and analyze real-time data to:
- Uncover the true cause of performance issues
- Resolve problems before they impact customers
- Prevent future disruptions for a more consistent experience
Monitor and Drive Action
Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on:
- Desktop: CPU & memory usage, OS and browser details, softphone logs, errors
- Network: Wi-Fi signal strength, provider and band, packet loss, split tunnel connectivity
- Headset: Device brand and model, audio settings, audio levels
- Agent Experience: Feedback, reported issues, routing profiles, queue details
- Call Performance: Contact IDs, channel concurrency, softphone event streams
