SuccessKPI + Genesys

Advanced Analytics for
Genesys Cloud

Seamlessly migrate your enterprise contact center to Genesys Cloud and accelerate time to value with advanced analytics and business intelligence.


CX Analytics for Genesys Cloud made simple

Limited insights into customer interactions can slow business growth and decrease customer satisfaction. Build flexibility and scale into your operations with analytics, evaluations, and intelligent automation.

Immediate access to data connectors

Over 180 pre-built enterprise application data connectors provides instant visibility of customer interactions from Salesforce, Zendesk, and many other popular applications.

Seamless integration, quick deployment

Easily integrate with Genesys Cloud to begin delivering personalized experiences for your customers. Turn insights into action from over 50 out-of-the-box reports and dashboards.

AI where it’s needed most

Supervisors and agents gain valuable time to focus on customer experience, through automation for evaluation scoring, call summaries, and agent assistance.

Deploy and manage in the cloud

Buying software should be easy. You can procure, deploy, and manage your SuccessKPI services in the cloud. The way it should it be done.

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Sean Bohl, Banner Health

As part of our migration, SuccessKPI was able to replicate our prior Genesys Engage reporting environment in our new Genesys Cloud platform with the same look and feel, and enhance it with customized reporting with clearly defined KPIs. The SuccessKPI development team was organized, prioritized our requests appropriately, and delivered results on time. We even partnered on a unique report capability that SuccessKPI built into their roadmap.

Banner Health Logo

Immediate Time to Value

AL/ML for the Business User

360 Degree View of Conversation

Real-Time Action Framework

Scalable, Secure, Serverless SaaS

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