Genesys
Advanced Analytics for
Genesys Cloud
Seamlessly migrate your enterprise contact center to Genesys Cloud and accelerate time to value with advanced analytics and business intelligence.
CX Analytics for Genesys Cloud made simple
Limited insights into customer interactions can slow business growth and decrease customer satisfaction. Build flexibility and scale into your operations with analytics, evaluations, and intelligent automation.
Immediate access to data connectors
Over 180 pre-built enterprise application data connectors provides instant visibility of customer interactions from Salesforce, Zendesk, and many other popular applications.
Seamless integration, quick deployment
Easily integrate with Genesys Cloud to begin delivering personalized experiences for your customers. Turn insights into action from over 50 out-of-the-box reports and dashboards.
AI where it’s needed most
Supervisors and agents gain valuable time to focus on customer experience, through automation for evaluation scoring, call summaries, and agent assistance.
Deploy and manage in the cloud
Buying software should be easy. You can procure, deploy, and manage your SuccessKPI services in the cloud. The way it should it be done.
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As part of our migration, SuccessKPI was able to replicate our prior Genesys Engage reporting environment in our new Genesys Cloud platform with the same look and feel, and enhance it with customized reporting with clearly defined KPIs. The SuccessKPI development team was organized, prioritized our requests appropriately, and delivered results on time. We even partnered on a unique report capability that SuccessKPI built into their roadmap.
Immediate Time to Value
AL/ML for the Business User
360 Degree View of Conversation
Real-Time Action Framework
Scalable, Secure, Serverless SaaS
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