SuccessKPI’s AI Summit to Showcase Next Generation AI-Powered Workforce Engagement Management February 26 in Hyderabad
Hyderabad, India, February 17, 2025 – The first SuccessKPI AI-WEM Summit, revealing the next generation of AI-powered Workforce Engagement Management (WEM) technology, will be held February 26 at the Sheraton Hotel in Hyderabad. The event will explore trends, solutions and best practices that are redefining customer experience (CX) in 2025.
The A-list of luminaries and experts speaking at SuccessKPI’s AI-WEM Summit include Ankita Singh, Senior Industry Analyst at Frost & Sullivan; Praveena Bhimavarapu, Senior Vice President and country head for Maximus India; David Rennyson, CEO of SuccessKPI; Piyush Patel, Executive Vice President and Chief Technology Officer of SuccessKPI, Praphul Kumar, Chief Product and Innovation Officer of SuccessKPI; and Government of Telangana representatives, Sri Duddilla Sridhar Babu, Honorable Minister – IT, E & C, Industries & Commerce and Legislative Affairs and Shri Jayesh Ranjan, Special Chief Secretary IC & IT Departments. Amazon Web Services (AWS), TechnoGen, SBNA, and Synergech are among the event sponsors.
“With AI and automation implementation in WEM, contact centers can expect to boost agent well-being by reducing and managing agent and supervisor workloads and offering them the technology to work from anywhere. India, being the world capital of contact center talent and expertise, is an important market for WEM tools that boost agent experience,” said Singh. “Frost & Sullivan’s 2024 WEM Frost Radar research recommends that business customers invest in WEM vendors offering consultative and strategic support along with WEM technology.”
As a leader of the Frost & Sullivan WEM Radar, SuccessKPI’s Rennyson and Kumar will explain the company’s award-winning approach to AI-WEM in their keynotes: From Insight to Impact: Transforming CX Through AI-WEM (Rennyson) and The Future is Here: See how GenAI is Transforming CX in Real Time (Kumar).
The conference will also feature a panel discussion enterprises challenges and priorities for the future of CX:
Moderated by Dave Rennyson, CEO, SuccessKPI with
- Ankita Singh, Senior Industry Analyst, Frost & Sullivan
- Ramesh Kaza, Head of Strategy & Transformation – International CIO (EMEA & APAC) State Street
- Deepak Bhatia, Head of Amazon Connect Sales at AWS
- Lax Chepuri, CEO of Technogen
- Gopinath Rajagopal, Leader – Business and Technology Transformation, Synergech
“By leveraging the power of generative AI, SuccessKPI is transforming how businesses interact with their customers, offering personalized and efficient solutions to a wide range of use cases that were once unimaginable,” said Praphul Kumar, Chief Product and Innovation Officer at SuccessKPI. “For agents, GenAI becomes a digital angel whispering wisdom, helping them confidently guide customers through a more satisfying journey.”
To register for SuccessKPI’s AI-WEM Summit, visit https://successkpi.com/events/ai-wem-summit25/.
SuccessKPI is a revolutionary enterprise AI Analytics & Automation company enabling contact centers to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI’s insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We are trusted by some of the world’s largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America. Learn more at www.successkpi.com.
